Key account manager(m / f / d)

Stellenbeschreibung:

Overview

As the European hub of a global industrial group, the company is engaged in the sales and technical support of lubricant and grease products. It provides high‑performance, application‑specific solutions for a wide range of industries, including automotive, industrial machinery, construction equipment, and HVAC systems.

Through close collaboration with the R&D department, the company develops customized solutions tailored to customer specifications and continues to expand its presence in the European market.

Position Purpose / Background

To further accelerate the growth of the lubricants and greases business in Europe, the company is seeking a Senior Manager responsible for customer management, business development, and global coordination.

This position has the potential to evolve into a leadership role overseeing the Marketing & Sales team in the comingyears.

Responsibilities

Leadership / Organizational Role
- Potential to lead the Marketing & Sales team within the next few years
- Contribute to the development of team strategy, operational execution, and organizational culture
Customer Management
- Serve as the escalation point for existing key accounts, driving resolution of major issues
- Build and maintain strong relationships with B2B customers (e.g., automotive and industrial sectors)
Global Coordination
- Act as the primary interface with global offices (e.g., Asia, North America) regarding technical requirements, product recommendations, and project progress
- Manage approval and qualification processes for global customers
Business Development & Market Expansion
- Develop and execute strategies for new business acquisition and customer expansion in Europe
- Identify and commercialize new applications and niche markets
- Lead sustainability‑related initiatives (e.g., CO₂ reduction, localization strategies, environmentally friendly materials)
Commercial & Operational Management
- Develop and implement mid‑term and short‑term business plans
- Conduct commercial negotiations, price discussions, and prepare proposals
- Manage demand forecasting, order handling, and coordination with logistics, procurement, and finance
- Oversee accounts receivable and secure optimal cash flow KPI & Performance Management
- Set annual and quarterly KPIs and drive actions toward achieving them
- Report on sales, profit, and project activities

Requirements

Qualifications

Background in science or engineering
PhD is a plus
Experience as a Key Account Manager is preferred

Experience

10+ years of experience in B2B industrial sales, account management, or project management
Strong track record in new customer acquisition
Experience with automotive or industrial products is advantageous

Technical Knowledge

Basic understanding of lubricants and tribology
Knowledge of products and competitors in the European market is welcome

Skills

Excellent communication and presentation skills
Strong customer‑relationship‑building capability
High level of autonomy, creativity, and ability to collaborate within small teams