Key Account Specialist (Inside Sales) m/f/d

KEY ACCOUNT SPECIALIST (INSIDE SALES) m/f/d

Job Purpose & Primary Job Responsibilities

In this role you will be responsible for complementing and supporting Key Account Executive activities for designated Regional and Local Key Accounts.

• Smooth customer and service oriented performance for designated key accounts
• Pro‑active account management and development incl. follow‑up on sales leads
• Make quotations to customers for designated accounts incl. follow‑up
• Negotiate prices and secure best cargo mix
• Produce and update ratesheets
• Active communicator with international internal as well as external stakeholders
• Escalation point for enquiries or complaints
• Liaise cross functionally to overcome operational issues
• Ensure compliance with company rules
• Promoting e‑commerce platform and self‑service tools as applicable

Required Skills And Competencies

• A minimum of 3 years of professional shipping experience preferably within Inside Sales/Key Account
• Distinct customer and service focus
• Persuasive, target‑ and result oriented, competitive with strong communication and negotiating skills
• Advanced MS Excel or Google Sheet skills and a strong administrative focus
• Broad shipping knowledge with cross functional and commercial mind‑set & knowhow
• Business fluent in English and local language
• Strong digital orientation and growth mind‑set

What We Offer

• Modern workplace
• Mobile working possibilities (2 days per week)
• Flexible working time
• Company pension scheme
• 30 days vacation
• Open communication and innovative collaboration
• Career & development opportunities

Located in the Hamburg office.