Knowledge Management Operations Coordinator (m/f/d)

Knowledge Management Operations Coordinator (m / f / d)

In Germany - Munich

This role acts as the operational backbone of the Knowledge Management (KM) function, supporting the Global Director of Knowledge Management in delivering Simon‑Kucher’s KM transformation program. It combines Chief of Staff and PMO responsibilities — driving structure, coordination, and execution across multiple KM and AI‑related initiatives.

What makes us special

• Advance your career with exciting professional opportunities in our thriving company with a startup feel
• Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity
• Feel at home working with our helpful, enthusiastic colleagues who have great team spirit
• Broaden your perspective with our extensive training curriculum and learning programs (e.g. LinkedIn Learning)
• Speak your mind in our holistic feedback and development processes (e.g. 360‑degree feedback)
• Enjoy our benefits, such as hybrid working, daycare allowance, corporate discounts, and wellbeing support (e.g. Headspace)
• Unwind in our break areas where you can help yourself to the healthy snacks and beverages provided

See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party.

How you will create an impact

PMO

Program Coordination

• You plan, coordinate, and monitor initiatives under the KM 2.0 strategy.
• You maintain project plans, milestones, and status reports, and track progress, risks, and dependencies.
• You support prioritization, resource allocation, and risk management across different workstreams.

You prepare Steering Committee updates, dashboards, and executive summaries for leadership.

Operational

Support

• You act as the right hand to the Global Director KM, helping structure priorities and ensure smooth day‑to‑day operations.
• You prepare and follow up on meetings, including agendas, inputs, decks, and action tracking.
• You coordinate with cross‑functional teams (Data & AI, IT, Learning & Development, Internal Communications) to ensure alignment and effective information flow.

You support annual planning and goal‑setting activities for the KM function.

Initiative

Operations Ownership

• You drive selected Knowledge Management initiatives, such as AI chatbot rollouts, gamification expansion, or content migration.
• You coordinate cross‑functional contributors and monitor delivery quality to ensure high standards.

You oversee operational aspects of KM systems, including internal knowledge platforms and SharePoint environments.

About

you :

• You hold a university degree and bring 3–6 years of experience in project management, consulting, or digital transformation programs, ideally with exposure to Knowledge Management.
• You have strong organizational, analytical, and stakeholder coordination skills.
• You are proficient in PowerPoint, Excel, and SharePoint.
• You have excellent written and verbal communication skills in German and English, with the ability to synthesize and present information clearly.

You are agile, proactive, and enjoy working in fast‑paced, cross‑functional environments.