L1 Support (mfd)

Stellenbeschreibung:

Manage demo and customer environments ensuring smooth updates and configurations
Handle incoming support requests classify issues and provide basic troubleshooting
Support users with application configuration and testing
Escalate complex issues to technical support ensuring a seamless transition
Contribute to maintaining a knowledge base with solutions and best practices

Basic web & API knowledge : understands how web applications work frontend vs backend and common HTTP status codes
Troubleshooting mindset : able to identify failing requests collect relevant technical details and know when to elevate
Clear escalation & documentation : provides structured useful information to L2 / Product teams
Security awareness : follows best practices around passwords phishing and safe device usage
We value motivation curiosity and a willingness to grow more than a perfect resume
Strong technical troubleshooting skills with a customer‑first mindset
Ability to work independently and collaboratively in a team
Excellent communication and problem‑solving skills
Experience with software configuration is a plus
Native‑level or fluent German language skills
Good command of English

100% remote work and full flexibility over your schedule
A transparent trust‑based culture in an international SaaS scale‑up
Modern tools data‑driven processes and fast decision‑making
23 offsites and workshops per year for strategy connection and team spirit
High level of autonomy and clear development paths
The opportunity to actively shape a fast‑growing SaaS company
Steep learning curve in customer success onboarding software processes & content creation
Close collaboration with our Customer Success and Product teams
Flexible working hours

Please send your application to