Lead Product Designer - Expert Experience (f/m/d)*

Stellenbeschreibung:

Lead Product Designer - Expert Experience (f/m/d)

Join to apply for the Lead Product Designer - Expert Experience (f/m/d) role at Parloa.

We are on a mission to make creating and managing AI voice agents as easy as hiring and onboarding a human. Today, our platform serves highly technical users who configure advanced agent logic. Tomorrow, we envision an experience that keeps the depth and flexibility experts need while becoming more elegant, scalable, and intuitive.

IN THIS ROLE YOU WILL:

Translate the design vision into your product team’s execution, ensuring clarity and usability across expert‑facing workflows.
Partner closely with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact.
Balance depth and usability, ensuring powerful configuration capabilities remain approachable and efficient for expert users.
Lead UX strategy within your product area, ensuring research insights shape both near‑term decisions and long‑term improvements.
Prototype and explore advanced interaction models for workflows, logic building, and AI orchestration.
Contribute hands‑on design work while also setting direction and raising the quality of output within your product team.

WHAT YOU BRING TO THE TABLE:

8+ years of experience in product design with a proven track record in complex domains, including two years in a lead capacity.
Experience designing with AI tools as part of your workflow, for example, prototyping with generative design, exploring AI‑assisted research, or testing adaptive experiences.
Ability to design for configuration‑heavy, expert‑facing tools, balancing flexibility with clarity and efficiency.
Strong systems thinking skills, with the ability to structure multi‑layered flows with roles, states, and dynamic logic.
Experience collaborating with product managers and engineers to drive product outcomes and influence strategic priorities.
Mastery of interaction and visual design, with a portfolio that demonstrates elegant handling of highly complex interfaces.
A research‑driven mindset, grounded in user research, usability testing, and data‑informed decision making.
Technical fluency, with the ability to collaborate confidently with engineers and product managers.
Strong communication and storytelling skills, with the ability to align and inspire cross‑functional teams and leadership.

NICE TO HAVE:

Demonstrated experience creating human‑AI interaction models that balance usability, transparency, and trust.
Demonstrated experience designing tools and platforms that enable others to configure or manage AI systems, for example, workflow builders, agent setup tools, or machine learning configuration interfaces.
Background or interest in conversational interfaces, automation tooling, or multimodal interaction design.
Familiarity with design systems in a scaling team.
Knowledge of voice technologies or telephony ecosystems.

WHAT'S IN IT FOR YOU?

Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
Opportunity to build and scale your career at the intersection of customer‑facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
Competitive compensation and equity package.
Flexible working hours, 28 vacation days and workation opportunities.
Access to a training and development budget for continuous professional growth.
Regular team events, game nights, and other social activities.
Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Portfolio Walkthrough → Live Whiteboard Session → Bar Raiser Interview

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice‑first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural‑sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.