(Lead) Product Instructional Designer (f/m/d)*

Lead Product Instructional Designer (f/m/d)*

YOUR MISSION:

As a (Lead) Product Instructional Designer at Parloa, you will design and deliver engaging learning experiences that empower our teams, customers, and partners. You will develop high-impact training programs focused on our SaaS products, working closely with Product Managers, Solution Engineers, CX Designers, and other stakeholders . With a strong understanding of instructional design principles, adult learning theory, and modern learning technologies , you will create interactive and effective learning solutions.

IN THIS ROLE YOU WILL:

• Analyze Training Needs: Conduct needs assessments to define learning objectives and close knowledge gaps.
• Develop Engaging Learning Content: Create high-quality materials, including e-learning courses, instructor-led training, videos, and live sessions.
• Customize Learning Experiences: Tailor content for different user groups and skill levels.
• Collaborate with Experts: Work with subject matter experts (SMEs) to gather and validate content.
• Optimize and Improve: Use feedback and performance data to continuously refine training materials.
• Manage Projects: Oversee multiple training initiatives, ensuring high-quality, on-time delivery.
• Engage Stakeholders: Communicate progress and challenges effectively.
• Evaluate Success: Implement knowledge checks and assessments to measure training effectiveness.
• Support Partnerships & Customers: Collaborate with the Customer Experience and Partnerships teams to organize external training.

WHAT YOU BRING TO THE TABLE:

• Experience: 7+ years in instructional design, training, or customer experience roles, ideally in a SaaS environment.
• Technical Skills: Proficiency in instructional design tools and e-learning platforms.
• Theoretical Knowledge: Strong understanding of adult learning principles and instructional design models.
• Project Management: Ability to handle multiple projects simultaneously with excellent organizational skills.
• Collaboration & Communication: Strong interpersonal skills to work effectively with diverse teams.
• Presentation Skills: Confident in engaging and inspiring different audiences.
• Adaptability: Open to new technologies and trends in instructional design.
• Education: Degree in Instructional Design, Education, or a related field.
• Language Skills: Business fluent in English (C2 level).

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our Berlin office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Hiring Manager Call → Case Study → 360° Interviews → Meet Leadership

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging NLP and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Education and Training

Industries: Technology, Information and Internet

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