Lead Solution Engineer (m/f/d) | Technology & Prof. Services Industry

Description

As a Senior Solution Engineer (m/f/d) at Salesforce, you will play a critical role at the intersection of business, technology, and sales, helping customers reimagine their Customer 360 strategy.

You will partner with organizations across Technology (Software & Hardware) and Professional Services to design and deliver innovative solutions leveraging the full power of the Salesforce platform, including Data Cloud, AI, and next-generation Agentic AI capabilities.

This role goes beyond traditional CRM—it’s about enabling customers to unlock value through data-driven architectures, intelligent automation, and AI-powered customer engagement.

You will work across both existing customers and new logos, driving strategic conversations from early discovery through to solution design and deal closure.

Your Responsibilities

Strategic Advisory & Discovery

• Lead discovery workshops to uncover business challenges and transformation opportunities
• Advise business and IT stakeholders on modern CRM, data, and AI architectures
• Translate customer needs into compelling Salesforce solution visions

Solution Engineering & Pre-Sales Execution

• Design and present end-to-end solutions across the Salesforce ecosystem
• Develop solution architectures leveraging products such as Sales Cloud, Service Cloud, Data Cloud, and AI capabilities
• Deliver engaging product demos, storytelling, and value-driven presentations
• Partner closely with Account Executives, Customer Success, and Partners

Growth & Customer Expansion

• Support new customer acquisition (new logos) with a strong hunting mindset
• Identify and drive expansion opportunities within existing accounts
• Build long-term trusted advisor relationships with key stakeholders

Innovation & AI Leadership

• Position AI and Agentic AI as core enablers of business transformation
• Translate emerging trends into practical, high-impact use cases
• Contribute to thought leadership within the team and customer engagements

Your Profile

Experience

• Proven experience as a Solution Engineer, Pre-Sales Consultant, Solution Architect, or Technical Consultant
• Background in CRM, SaaS, or cloud platforms (Salesforce experience strongly preferred)
• Alternatively: experience with a Salesforce implementation partner or consulting firm
• Track record of supporting complex, customer-facing projects or sales cycles

Technical & Architectural Understanding

Strong Understanding Of

• CRM platforms and enterprise architectures
• Data integration and data platforms
• AI-driven applications and automation
• Ability to bridge technical and business conversations effectively

Mindset & Soft Skills

• Strong customer-first mindset with a focus on delivering measurable business value
• Growth-oriented and proactive – you bring a clear hunting attitude
• High level of curiosity and continuous learning, especially around AI
• Excellent communication and presentation skills, including C-level engagement
• Comfortable working in dynamic, cross-functional teams

What Makes This Role Unique

• Work at the forefront of CRM, Data, and AI innovation at Salesforce
• Shape how leading companies in Germany approach Customer Experience transformation
• Be part of a high-impact team driving both new business and customer growth
• Engage with cutting-edge topics like Agentic AI and intelligent automation