Lead/Senior Solution Engineer (PreSales) Germany (f/m/d)*

Berlin Office; Munich Office; Remotely in Germany

YOUR MISSION:

As a Lead/Senior Solution Engineer (f/m/d)* at Parloa, you play a central role in helping customers understand the real value of our conversational AI platform. You’ll guide prospects and customers through their technical journey with us - shaping solutions, validating feasibility, and ensuring each engagement is grounded in business impact. Working in close partnership with Sales, you’ll run discovery, design architectures, lead technical evaluations, and support a seamless path from first conversation to successful project.

IN THIS ROLE YOU WILL:

• Be responsible for the full spectrum of the technical sales process, from identifying customer pain to proving solutions.
• Work closely with assigned sellers, co‑owning accounts, and sales campaigns in the assigned territory.
• Develop territory plans, participate in sales calls, lead technical deep dives, and conduct Proof of Value / Proof of Concept sessions with customer technical teams.
• Contribute to improving internal processes, documentation, and ways of working.
• Represent the customer voice in roadmap conversations with Product and Engineering.
• Collaborate with the global Solution Engineering Team, Enterprise Account Executives, Sales Leadership, Professional Services, Product Management, and Sales Enablement.
• Attend industry events, customer meetings, and company off‑sites.

WHAT YOU BRING TO THE TABLE:

• 5+ years of experience as a Solution Engineer (or similar role) at a SaaS or enterprise technology company.
• Strong technical depth – ideally spanning APIs, cloud ecosystems, integrations, and enterprise architecture.
• Experience guiding customers through complex sales cycles.
• Ability to translate between technical detail and business outcomes with clarity and confidence.
• Excellent communication and presentation skills.
• Fluency in the local language of the market you cover plus English.
• A structured, calm approach to problem‑solving, even in high‑pressure situations.

NICE TO HAVE:

• Experience in contact center or VOIP/Telephony.
• Familiarity with sales tools such as Salesforce.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer‑facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Hybrid work environment – we value flexibility but believe great collaboration happens when we connect in person.

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice‑first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural‑sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centres by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.