Learning & Development cum Quality Manager - oi

Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam's coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort's clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.

Role

We are seeking a dynamic and detail-oriented L&D cum Quality Manager to lead our organization's employee development initiatives and oversee quality assurance processes. This dual role position combines strategic planning and execution of training programs with the responsibility for monitoring and improving quality standards across departments.

Responsibilities

Learning & Development (L&D)

• Identify training needs through job analysis, performance appraisals, and regular consultation with managers.
• Design, implement, and evaluate training programs that align with organizational goals.
• Organize onboarding sessions and continuous learning programs for Amansantis.
• Coordinate with external training vendors and consultants as required.
• Liaise with other Aman properties to coordinate cross-exposure and task force programs.
• Ensure that all employees have access to any training and development programs, activities, or materials managed or owned by the company.

Quality Assurance (QA)

• Implement and manage quality assurance processes to meet customer needs, align with Aman brand promises.
• Coach managers on Total Quality Management principles and oversee the achievement of quality goals.
• Prepare monthly guest satisfaction reports, identifying areas for improvement and driving initiatives to enhance the guest experience.
• Use data and analysis to track trends, identify issues, and ensure management practices align with quality tools (e.g., Trust You and other feedback platforms).

Requirements

• Bachelor's degree in hospitality management, or related fields.
• At least, 2 to 3 years of related experience.
• Excellent communication and presentation skills, both written and verbal.
• Training and coaching skills.
• Database management.
• Knowledgeable about Six Sigma process.
• Strong analytical and problem-solving skills.
• Positive, engaging, and energetic personality.
• Good interpersonal skills with ability to work under pressure.
• Very high attention to detail.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home. 

• Aman Global Complimentary Night Program.
• Single accommodation with full board at the Colleagues' Cafeteria.
• Laundry service.
• 12 Annual Leave Days.
• 44 hours per week and 11 public holidays a year.
• JLT Health Care Package for Employee and Immediate Family Members.
• Competitive Remuneration Package.
• Learning and development programmes through Aman.
• Year-end Bonus.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.