Life Scientist as Global Technical Support

Company Description

For 35 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to make a significant contribution to biomedical sciences. We encourage a creative working environment driven by a pioneering spirit – to seek new horizons – boldly envisioning the future and turning it into reality. Today, more than 4,800 experts from over 50 countries contribute to our sustainable success.  

Job Description

As a member of the Global Technical Support Team at Miltenyi Biotec, you will provide expert-level technical support for our product portfolio, deliver product training, and support products throughout their lifecycle.

• You will provide technical support to colleagues worldwide (sales, support, and service), distributors, and customers. This includes responding to inquiries, offering application support, and troubleshooting technical issues.
• You will document your support activities thoroughly and analyze data to assess product performance.
• You will collaborate with other departments to manage complaints and maintain our product knowledge database.
• Occasionally, you may be required to provide on-site support during customer demonstrations, instrument installations, or troubleshooting.
• You will create, manage, and deliver product training both in-house and in the field worldwide. You will also support products in collaboration with Marketing, R&D, and Production throughout all stages of the product lifecycle.

Qualifications

• You hold an academic degree (Master's or PhD) in natural sciences (biology, biotechnology, or medicine—preferably with an immunological background), engineering, or a comparable scientific qualification.
• You have proven experience in various biological fields, such as cell biology, immunology, hematology, neurology, or stem cell research. Experience in flow cytometry, cell culture, functional assays, transfusion medicine, or cell processing is an advantage.
• You are a strong communicator in English, capable of discussing technical issues and persuading stakeholders through written and oral presentations. Proficiency in an additional language is advantageous.
• You have a strong service-oriented mindset and excel in customer support.
• This position is office-based but requires regular international travel.

Additional Information

What we offer 

• Diversity: International teams and cross-border intercultural communication  
• Room for creativity: It's the cleverest solution that we always strive for 
• Health & Sport: We offer a wide range of corporate sports activities and health provision 
• Miltenyi University: A clever mind never stops learning, take advantage of our in-house Training Academy 

Diversity is the bedrock of our creativity. 
Our mission: To innovate treatments and technologies and tackle the world's most serious health challenges. And that's why we connect the dots –across various disciplines, linking different perspectives, skills, and abilities. 
You and your talent are welcome here in our inclusive and collaborative environment. So come as you are. Regardless of gender, sexual identity, age, ethnicity, religion, or disability. 
Become part of our team and focus on pushing the boundaries of medicine. 

Contact us 
If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references, and certificates). Please give us some idea of when you can start and the kind of salary you are looking for.