Localization Specialist, Languages/ Content

About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose -
Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Scope:
As a Localization Specialist, you will be the owner of translation technology within our team, ensuring that Agoda's products and communications are efficiently and accurately localized into 38 languages. You will manage and optimize translation workflows, implement automation, and leverage the latest machine translation and large language model (LLM) solutions. Your role will be critical in driving operational excellence, supporting translators, and ensuring the highest quality of localized content through data-driven analysis and continuous process improvement.

Key Responsibilities:

• Own and manage translation technology, including CAT tools, translation management system, and related integrations.
• Operate and optimize translation workflows, ensuring efficiency, scalability, and quality.
• Implement and maintain automation solutions to streamline localization processes.
• Evaluate, deploy, and support the latest machine translation and LLM-based translation solutions.
• Collaborate with translators, project managers, and other stakeholders to resolve technical issues and improve localization outcomes.
• Analyze localization data and KPIs to identify trends, troubleshoot issues, and drive continuous improvement.
• Develop and maintain localization guidelines, best practices, and technical documentation.
• Support vendor onboarding and technical integration.
• Ensure localization processes are reliable, and aligned with industry standards.

What You'll Need to Succeed:

• Strong analytical skills and a data-driven approach to problem-solving.
• Experience operating translation workflows and managing localization technology.
• Hands-on experience with automation in localization, including scripting or workflow automation tools.
• Familiarity with machine translation engines, LLM-based translation solutions, and CAT tools.
• Ability to troubleshoot technical issues and communicate solutions to both technical and non-technical stakeholders.
• Experience in a global, fast-paced environment, ideally in e-commerce or technology.
• Excellent organizational and communication skills.
• Fluency in English required; additional language skills are a plus.

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Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.