Manager Case Management (French Speaker) 290

Europe

Life Cycle

Safety and Vigilance

Permanent contract

PLG is looking for a dedicated Manager Case Management (French Speaker) to join our hub to oversee and work closely with our PV team to ensure compliance with regulatory standards and accurate safety data.

Responsibilities

• Key trainer for junior team members to increase quality and expand knowledge of PV case processing
• Review and identify areas of improvement
• Provide expertise and act as SME for the team, ensuring understanding of tasks by case management team
• Manage larger client projects and act as single point of contact for the client
• Monitor client KPI
• Support in the resolution of NC/CAPA, identify RCA and implement improvements
• Perform Quality Control/Medical Review and provide support to the team where necessary to ensure regulatory compliance
• Participate in audits and inspections as required
• Ensure understanding of client needs and ensure expectations are met and exceeded
• Organise team meetings as requested

Education and Experience

• Education: Pharmacy graduate
• Minimum 5-10 years experience working for service providers
• Previous experience in data entry, management, or pharmacovigilance (preferably 5+ years).
• Technical Skills: Proficiency in Microsoft Office and familiarity with PV databases (e.g., Argus, ArisG, SafetyEasy).
• Previous experience working to deadlines
• Knowledge: Understanding of GVP and regulatory standards related to pharmacovigilance.

Skills

• Sense of priorities
• Team Management
• Team Spirit
• Methodical
• Communicant
• Ability to make decisions
• Rigour
• Microsoft office
• Fluent in both English and French (Oral and Written)