Manager Distribution Technology u2013 The Americas - Design Hotels

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Design Hotels Berlin office, One Marriott Drive, Berlin, Germany, Germany, 10245VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type**
Management
**Objective**
To achieve its commercial and strategic goals, Design Hotels must ensure that each region meets its revenue and profit targets. This role is essential in supporting the Head of Distribution Technology by managing daily operations within the department. Key responsibilities include leading and guiding the team, overseeing daily workflows, and collaborating with member hotels to ensure their inventory is accessible and accurately represented across all connected distribution channels. Our focus is on building mutually beneficial, long-term relationships with our member hotels.
**Responsibilities**
Key Responsibilities
Supervise and mentor Distribution Technology Coordinators and interns
Oversee distribution-related projects
Continuously optimize the Standard Operating Procedures (SOPs) for the Distribution Technology department, including Marriott channels
Facilitate system integration processes such as between properties and Design Hotels CRS (SynXis) as well as onward distribution into Marriott environment (such as MARSHA, EPIC, HPP, MarRFP, IMS, etc.)
Review and enhance the internal ticketing system
Optimizes support processes and internal training to cope with increasing demand and operations of distribution systems and connected technology
Coordinate and prioritize distribution-related inquiries from member hotels through the departmental ticket system, including allocation tickets to team members based on demand and expertise
Provide key account support
Serve as the primary contact for the team
Handle escalations from other departments
Operations
Oversee CRS management for member hotels using SynXis (Sabre) and MARSHA (Marriott)
Troubleshoot operational issues
Manage rates and content
Onboard new team members
Handle troubleshooting, rate loading, and connectivity management for PMS, RMS, CRS, and OTA systems
Conduct system training for member hotels and new team members
Supervise and maintain the Distribution Technology Ticket System
Review and improve existing categories and rules
Manage user access for SynXis and MARSHA
Analyze service demand from member hotels
Provide Level 2 support for member hotels
Handle rate loading, maintenance, and troubleshooting in SynXis and MARSHA
Implement OTA solutions, including rate loading, testing, and maintenance
Resolve distribution-related issues across all channels
Support all Marriott-related systems (MARSHA, HPP, Product Catalog, IMS, GXP, BRG claims, etc.)
Supervise property training sessions
Leadership
Main contact within Design Hotels teams for operational distribution matters
Creates vision, clear direction, and strategy for the direct supervised team members
Ensures successful processes and organizational structure of the team
Establishes, manages and coaches team with clear objectives and performance expectations
Monitors and improves team efficiency, effectiveness and impact
Creates an environment that values employees and encourages cooperation, open communication and teamwork
Serves as a role model by demonstrating a commitment to company values, high performance standards, workplace diversity, and driving results
**Experience & Mindset Requirements**
Operational and technical experience with SynXis
Operational and technical experience with MARSHA
Fluent in English; Spanish and/or Portuguese preferred
Solid understanding of revenue management and distribution markets (channels, fiscalization, market practices)
Familiarity with Revenue Management and Property Management Systems (preferably Opera, Mews, HMS/Infor, though not mandatory)
Bacheloru2019s degree preferred, with at least 3 years of work experience
Able to work independently and manage multiple projects concurrently
Strong analytical and problem-solving abilities with a data-driven approach
Ability to assess and optimize distribution performance and processes
Understanding of connectivity, API integrations, and third-party system interactions
Experience troubleshooting system issues and coordinating with technical teams/vendors
Experience supporting hotels or field teams with system onboarding, issue resolution, and training
Ability to translate technical concepts into user-friendly guidance
**Perks & Benefits**
Opportunity to work at the intersection of luxury hospitality, design, and culture
Global exposure within the Marriott International portfolio
Hybrid and flexible working options
Exclusive benefits at Design Hotelsu2122 member properties and Marriott Explore rates
Career development opportunities in a global, design-driven organization
**Please send your application without a picture.**
About Design Hotelsu2122
Design Hotels GmbH ( is a full-service hospitality consultancy, offering customized services to its member hotels. Under the brand Design Hotelsu2122 the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality, progressive design, and cultural authenticity. Design Hotelsu2122 embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.
The company has its headquarters in Berlin and branches in Los Angeles, New York, London and Singapore. Since March 2021, Design Hotels GmbH is part of the Marriott International portfolio.
Design Hotels is an equal opportunity employer, we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. u202fWe are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott International is the worldu2019s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
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