Manager Global Retail Performance Implementation

Key Responsibilities

• Drive execution of global store performance improvement initiatives across all regions
• Translate performance insights into clear, actionable plans for regional and store teams
• Identify underperforming stores/clusters and lead structured recovery action plans
• Partner with regional retail operations to ensure consistent execution of productivity initiatives
• Monitor key KPIs (e.g., sales per labor hour, conversion, UPT, NPS) and track improvement progress
• Ensure adoption of global operational standards, tools, and frameworks in stores
• Lead regular performance reviews with regions, focusing on action and accountability
• Conduct store visits to assess execution quality and identify improvement opportunities
• Collaborate cross-functionally with Retail Excellence, Training, and Loss Prevention to remove performance barriers
• Drive continuous improvement culture by sharing best practices and scaling successful initiatives globally

Key Qualifications

• 5–8+ years of experience in retail operations, preferably in a multi-store or global environment
• Proven track record in driving store performance and operational improvements
• Strong understanding of retail KPIs and store productivity drivers
• Experience working with regional teams and managing cross-functional stakeholders
• Exposure to workforce planning, store operations, or performance analytics is a strong advantage
• Experience in an international retail organization (full price and/or outlet) preferred
• Strong execution mindset with a focus on delivering measurable results
• High level of accountability and ownership for performance outcomes
• Analytical thinking with the ability to translate data into action
• Excellent influencing skills across regions and functions
• Hands‑on, pragmatic approach with a willingness to engage in field operations
• Resilient and solution‑oriented in a fast‑paced, performance‑driven environment
• Clear and structured communicator with the ability to simplify complexity

Equal Employment Opportunity

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.