Manager Group Order Management (m/f/d)

Stellenbeschreibung:

Manager Group Order Management (m/f/d)

Reference ID: 41781

Are you interested in high‑quality, natural, and tasty nutrition? We are! Our ambition is to shape the future of nutrition. Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle, and nutrition industries. We use innovative technology to process plant‑based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well‑known brand. Close to 10,000 dedicated employees in more than 70 countries share one common goal – to ensure that millions of people around the world enjoy the products created by us.

Support the improvement in the business decision‑making process (Backlog, Order Management, Shortage, Pre‑shortage), prioritizing efficient order management processes to ensure timely processing, fulfillment, and delivery to meet customer expectations.

Responsibilities

Lead the issue resolution and commitment management to our customers by being the interface between Customer Service, Supply Planning & Logistics for the respective plants.
Drive continuous improvement activities for service level (end customer, inter / cross‑company customers), backlog management, order management & order confirmations for the respective plants.
Lead the shortage management and allocation process along with various stakeholders and the respective plants.
Conduct root‑cause analysis and provide improvement actions for identified process gaps and inefficiencies (order changes, service level, escalation, customer notifications, etc.).
Monitor and steer key performance indicators (KPIs) to evaluate process quality related to customer service level, backlog management, order management & order confirmations.

Your Profile

3–5 years of experience in establishing and leading planning or OTC processes in different countries, ideally globally.
Expertise in handling order management, planning, or customer service.
Ability to convince multiple stakeholders even in difficult situations at all management levels.
Good team player with well‑developed interpersonal skills, capable of building positive working relationships with stakeholders, and an analytical mindset with a customer‑centric approach.

Your Benefits

Culture: Friendly and informal atmosphere, family‑owned company, flat hierarchies, short communication channels, and helpful colleagues.
Impact: Integral part of our business success and a meaningful contribution to the future of nutrition.
Empowerment: Opportunity to take on responsibilities and unleash your potential.
Digitalization: Access to state‑of‑the‑art technologies through partnerships with market‑leading innovators.
Anniversary and special payments.
Employee referral bonuses.
Additional benefits: Christmas parties, events, financial benefits, and online shop discounts (e.g., IT leasing, mobile phone contracts, shopping, and travel discounts).

Equal Opportunities

We welcome applicants, who are just as diverse as we are – regardless of age, ancestry, disability, ethnic origin, gender, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.

Application Details

Become a part of our team and apply online through our career portal to the attention of Nicole Arnold. Please note that we are unable to consider or return application documents sent by mail.