Manager, Service Management

**Privacy Preference Center:**Manager, Service Management page is loaded## Manager, Service Managementremote type: Flexlocations: Bandar Sunway,Malaysiatime type: Full timeposted on: Posted Todayjob requisition id: JR # **Your Role**Objective: We are looking for a dynamic and results-oriented **Service Management Manager to govern Finance Shared Service functions** within a Finance Shared Service Centre, driving **SLA performance reporting for internal and external stakeholders through advanced Power BI capabilities**.This person will be the escalation point upon service disruption and missing service deliverables. In addition, this person also leads, steers and delivers the process improvement initiatives/project for the center**Service Delivery Management*** **Oversee the end-to-end service delivery metrics of finance shared services, including P2P, O2C, and R2R.*** **Develop SLA monitoring templates for internal and external stakeholders reporting*** **Setting and facilitating the achievement of department objectives and ensure compliance to each department’s SLAs and Group policies*** Align the service management framework to the overall Finance Shared Service KPIs* Manage escalations and resolve complex service-related issues in a timely manner by chairing management meeting and collaborating closely with each department.* Chair, drive and follow through service review meetings with stakeholders for resolution on escalated issues, process changes etc.**Stakeholder Management*** Responsible for high-level relationship management and acts as escalation point for stakeholders.* Responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship* Regular interaction with stakeholders to understand their potential future demands and concerns on service delivery**Process Improvement*** Identify opportunities for process optimization, and standardization to enhance service quality and reduce costs.* Drive process consistency and standardization to optimize operational efficiency & effectiveness and to identify opportunities for continuous improvement* Interact with other departments and project teams to coordinate the achievement of business objectives and operational improvements**Compliance and Risk Management*** Develop, implement and enforce budgets, policies and department controls* Identify areas of risk, and recommend solutions and best practices* Take lead in risk management or business continuity planning (BCP)**Technology and Tools*** Collaborate with IT and other teams to implement and optimize finance-related tools and systems (ServiceNow, workflow automation, Power BI reporting tools)* Compile, analyze and report key business and financial management processes and measures to management or external agencies* Utilize Power BI to create dashboards and reports that provide actionable insights into service performance, financial metrics, and operational efficiency* Stay updated on emerging technologies and trends in finance shared services to drive innovation Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.## Brenntag TA TeamBrenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety.Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.For more information, please visit
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