Manger Business Process Excellence / Project Manager - Service to Customer | EMEA Hub (m/f/x)

Your Role

• Manage compliance with global template processes and ensure process standardization & harmonization within a hub in a global SAP deployment
• Conduct local fit-gap analyses and define required template process adaptions (incl. business roles, system authorizations and data requirements) for multiple (parallel) SAP S/4HANA deployment projects
• As per design governance, decide on process designs and/or facilitate decision‑making in higher committees
• Drive interaction with process experts from segment hubs/local entities and provide guidance on business process design aspects
• Report functionally to global process owners and ensure that rules & guidelines from global process owners are executed in the hub
• Ensure alignment with global process owners and other deputy process owners on integration topics
• Identify and align improvements of the global template with global process owners
• Review and approve design, configuration and functional specification documents
• If required, support in the design of test cases

Service to Customer (S2C) Process Areas

• Customer order management incl. service / sales order creation and invoicing
• Returns and claim management incl. follow‑up activities like inhouse repairs, scrapping and refund control
• Demand and inventory management of spare parts
• Service‑related reports
• Integration with service‑related processes like logistic processes, intercompany sales and intercompany purchasing

Your Profile

• 3+ years of relevant professional experience related to business process management
• Excellent knowledge of end‑to‑end business processes in S2C
• Proven methodological know‑how of local fit‑gap analyses and process design
• Solid assertiveness in defending the global template
• Strong decision‑making acumen and ability to reach consensus/compromises on process designs among different stakeholders
• Experience with SAP R/3 and SAP S/4HANA as well as relevant third‑party business systems is a plus
• Excellent conceptual, analytical and communication skills
• Fluent in English, both written and spoken

Your ZEISS Recruiting Team: Andre Grunzel, Valerie le Maire