Mechatroniker, Elektroniker als ServicetechnikerIn (m / w / d) für Aufzüge und Rolltreppen

KONE Leipzig

Stellenbeschreibung:

Overview

Customer relationship management

Responsible for customer satisfaction through quality of service and through regular proactive and precise on-site communication (callout ETA job performed, etc.).

Accountable for maintaining excellent relationships with the customers the contact person and end-users presents on site by applying the Ambassador attitude. Also accountable for equipment safety and performance and for managing the site environment during service operations.

Responsibilities

Identify site risks and communicate them to the supervisor; take immediate on-site action in case of high risk and apply the escalation procedure.
Identify unplanned service repairs based on equipment needs, contact the on-site contact person for approval if not covered by the contract, and perform them.
Execute service operations focusing on end-users and site safety; maintain a safe working environment.
Carry out operations according to maintenance and safety instructions; execute planned maintenance visits and service repairs within schedule, time limits, quality standards, time allocation, and processes.
Plan workload effectively in conjunction with the service supervisor.
Raise sales leads to the supervisor and provide very precise and timely back reporting of work performed.
Submit time sheets based on execution; manage proximity stock (shelving, inventory, stock transfers) and identify spare parts needs, requesting spares from the supervisor.
Keep service tooling, van, instruments, etc., safe, maintained and in good condition.
Contribute to ongoing improvement of products, methods, and safety by providing feedback to the PCM organisation and supervisor.

Leadership / People management

Provide regular updates to the supervisor on all relevant information.
Be familiar with all aspects of lift and associated technology and attend proposed training.
May be required to provide training/coaching to persons nominated by the supervisor.

Company culture

At KONE we are focused on creating an innovative and collaborative working culture, valuing each individual. Employee engagement is a key focus, sustainability is integral, and ethical business practices are followed. We seek to develop a culture of trust and respect, with opportunities for career and personal goals and a healthy, balanced life.