Merchant Hardware Support Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the globe. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is a Finnish technology company and best known for our delivery platform that connects customers with great restaurants and shops across the city. But behind every smooth delivery experience is a team ensuring that our merchant partners are supported with the right tools, tech, and devices — and that’s where you come in.

As a Merchant Hardware Associate, you’ll be part of the Merchant Operations team, supporting our partners in Germany with all things hardware-related. From resolving technical issues to managing inventory and device returns, you’ll play a key role in keeping our partners operational and satisfied.

What you’ll be doing

As our go-to expert for hardware, you’ll own the end-to-end lifecycle of Wolt devices used by our merchant partners.

Day-to-day in this role you’ll:

• Support our merchant partners by troubleshooting issues with tablets, printers, and terminals
• Manage support tickets, prioritize based on urgency and business impact
• Coordinate device shipments, returns, and inventory tracking
• Perform remote diagnostics and outbound support calls
• Collaborate closely with Logistics, Support, and Product Ops teams
• Ensure all support activity is properly documented and up-to-date
• Help improve processes by identifying recurring issues and proposing solutions

Our humble expectations

• starting with 1 year of experience in hardware support, technical customer service, or a similar role
• Basic understanding of hardware configuration, connectivity (Wi‑Fi/Bluetooth), and troubleshooting
• Fluent in German and English (B2) for smooth communication
• Ability to explain technical concepts to non-technical users
• Experience working with tools like Intercom, Looker, or Monday
• Structured, detail-oriented and customer-first mindset
• A proactive approach and the ability to work well under pressure

What we offer

• A role with real impact – you help keep our partners live and running
• An international and fast‑paced team environment