Microsoft 365 Teams Specialist (L2/L3)

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An exciting opportunity for a Microsoft 365 Teams Specialist with deep expertise in Teams Voice, PSTN, Direct Routing, and call‑center integrations . You’ll play a key role in operating, enhancing, and supporting the organisation’s M365/Teams environment, driving stability, governance, and continuous improvement across the collaboration platform.

Key Responsibilities

• Provide L2/L3 support for Microsoft Teams, with a strong focus on Voice , PSTN, Direct Routing, Operator Connect, and integrations (AudioCodes, Anywhere365, Genesys).
• Troubleshoot complex incidents, handle escalations, and participate in on‑call rotation.
• Act as a key technical contact for internal teams and external vendors.
• Maintain governance, documentation, compliance, and audit readiness (EU/German regulatory standards, ISO).
• Support Teams feature development, platform enhancements, and M365 integrations (SharePoint, Exchange, OneDrive, Power Platform).
• Define SOPs, mentor team members, and contribute to platform strategy and operational excellence.

Required Skills & Qualifications

• Proven hands‑on experience administering Microsoft Teams Voice environments.
• Strong knowledge of PSTN, SIP, VoIP , call‑center integrations, and emergency calling configurations (LBR, E911, policies, normalization rules).
• Proficiency in PowerShell for automation and troubleshooting.
• Solid understanding of M365 services , ITIL practices, and service management tools.
• Experience with Teams Phone System, Teams Rooms, AV hardware , and performance monitoring (Power BI, QoE).
• German language (C1) is mandatory.

Preferred Skills & Certifications

• MS-700 (Teams Administrator Associate)
• Experience with Genesys or enterprise contact‑center solutions
• Strong communication, analytical thinking, and a collaborative mindset

If you would like immediate consideration, please send me an updated CV/contact details to so we can discuss further or reach out to me through LinkedIn.

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Seniority level

Mid‑Senior level

Employment type

Contract

Job function

• Information Technology and Other
• Industries: Staffing and Recruiting and Technology, Information and Media