Microsoft Dynamics 365 Technical Consulant (m/f/d)

Everyone's story matters. Come shape your story with us at Riverty.
But where does that take you?

To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 11 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow. With payments made for them. So that they don't have to worry about it.

And there's more: We are part of the family-owned Bertelsmann group. Established. Corporate. In a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.

We are looking for a Microsoft Dynamics 365 Technical Consulant (m/f/d)

(unlimited, full-time) Join our team at our location in Berlin, Amsterdam, Heerenveen, Verl, Baden-Baden, or Münster – flexible working conditions available

We’re looking for a Microsoft Dynamics 365 Technical Consultant (m/f/d) to drive the technical evolution of our customer service platforms. You’ll play a key role in designing, configuring, and optimizing our Dynamics 365 Contact Center environment, integrating cutting-edge AI tools, and ensuring seamless system performance.

Your responsibilities:

• Design and implement scalable configurations within Dynamics 365 Contact Center, focusing on performance, reliability, and user experience.
• Develop and maintain Power Automate workflows, custom connectors, and integrations with backend systems.
• Deploy and fine-tune AI-driven tools such as Copilot, chatbots, and virtual agents to enhance customer interactions.
• Lead technical aspects of platform migration from legacy systems, including data mapping, transformation, and validation.
• Monitor system health, troubleshoot complex issues, and implement performance improvements.
• Manage security configurations, user roles, and access controls in compliance with enterprise standards.
• Collaborate with IT, DevOps, and support teams to deliver robust technical solutions and continuous improvements.

Your profile:

• Proven experience in technical configuration and development within Dynamics 365.
• Strong understanding of Power Platform (Power Automate, Power Apps) and Azure services.
• Familiarity with AI tools in customer service environments (e.g., Copilot, chatbots).
• Knowledge of security, compliance, and role-based access control.
• Analytical mindset with the ability to diagnose and resolve system inefficiencies.
• Fluent in English; German is a plus.

Why Riverty?

• Be a technical leader in transforming customer service operations.
• Work with the latest in AI automation and Microsoft technologies.
• Collaborate with cross-functional teams in a dynamic, international environment.
• Enjoy flexible working conditions and a strong focus on work-life balance.

Equal Opportunity Employer Statement

We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability.

Inclusive and valuing culture
At Riverty, you can be who you are. We strive to create an inclusive environment and an appreciative culture, enhanced by our employee networks.

Health & Wellbeing
Your physical and mental health is important to us. Take advantage of our various preventive care and support services.

Professional and Personal Development
Take advantage of our numerous training and development opportunities. Benefit, for example, from training courses offered by Bertelsmann University, language courses or leadership trainings

Monetary Benefits & Discounts
Know that you're appreciated with plenty of employee benefits & discounts just for you.

Flexibility
Our diverse working models empower you to customize your work to perfectly align with your preferences. Benefit from mobile office, flexible working hours and part-time models.