Microsoft Product Manager - CSP

The Product Manager is a strategic member of the global CoE team. Together with the rest of the CoE product team, this individual is responsible for coordinating ideation of new solutions, and for the productization of approved solutions within the Microsoft Centre of Excellence, focused on CSP. The candidate must be collaborative and agile, with commercial competence in their domain area.Having strong interpersonal skills, they will be able to build relationships with stakeholders across our global regions and will have a natural desire to help customers and colleagues deliver on their objectives consistently. As part of a global team with the same collective goals, they will work to ensure a high-quality services experience for all our regions.The focus for this role will be the ongoing development and iteration of existing services, and ideation and development of new and exciting services that we plan to bring to the market. Having a vision of market demands and what success looks like in this space will be critical to the success of this role. Primary responsibilities will be to: Analyse market and customer needs across all regions, to plan and coordinate the alignment and release of present and future services product lines Respond to internal idea submissions and inquiriesParticipate in internal and customer-facing ideation workshopsFacilitate the creation and validation of business model canvases with core team membersDevelop and manage business cases, including investment plans and associated ROI Participate in quarterly planning sessions to determine upcoming roadmap commitmentsContribute to third-party vendor negotiations with other internal SMEsDrive solution development and ideation within the service line for prioritization and review in order to develop the service line portfolio aligned to the marketMaintain alignment with other service line leaders, service delivery leads, platform owners and other internal stakeholders Participate in (and lead, when needed) stand-ups, sprint reviews, and retrospectivesDrive standardization and automation initiatives across existing products to lower delivery costs and increase marginOwn the commercial cost structure of each solution/module and how these deliver profitable growth for the service line Ensure all productization deliverables are completed in adherence with committed timeframes and governance structures Support post-launch sales enablement effortsJob Requirements Extensive experience in professional experience, including time as a product / portfolio manager responsible for complex services portfolios, preferably with experience working in an international organisation.Extensive experience of Microsoft Azure or Digital Workplace, with particular knowledge of building the kind of modern services that meet current market demandsAn understanding of the techologies and toolsets associated with delivering cloud services, and of Microsoft licensing and consumption models (e.g. CSP) would be an advantageExceptional contributor with the ability to motivate, influence, and inspire other team members, while building strong services capabilitiesDeep understanding of product management standards and methodologies Highly-developed consulting and problem-solving competenceExperience with assessing vendors, third party services, and productsAn excellent command of English, both written and spoken, including C-level presentation skillsAdvanced business writing skills, with a keen eye for detailDesire to design something new, innovative, and disruptive in a global, innovative, and fast paced environmentHas a customer service mindset with an appropriate level of flexibility where appropriate.Understanding the needs of external and internal customers and using good judgment to make the best business decisions while maintaining positive relationships.Able to lead, influence, and work in an agile team environment, effectively partnering with other departments and groups, particularly across Global Services.Has proven problem resolution skills with the ability to minimise negative impact to deadlines and/or ojectives.Detail-oriented, with the ability to successfully and efficiently manage multiple tasks, priorities, and deadlines.Clearly communicates ideas in a variety of formats (verbal, written, etc.) with a variety of stakeholders (Leaders, Consultants / Individual Contributors / Customers).A proactive individual with the ability to adapt to change when necessary, and comfortable working through ambiguityProven ability to quickly learn and understand complex topics, processes, and procedures within matrix organizations.Aligned with SoftwareONE’s culture, expressed in our seven core valuesCompany description SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en