Mid Level - Support Engineer (m/f/d)

Flix WorkFromHome

Stellenbeschreibung:

Technical Support Specialist 2nd Level (f/m/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech高手 driven approach to making travel more accessible, sustainable, and affordable.

Our IT Infrastructure Support Team (as part of our Foundation Division) provides Flix with a wide range of services around the globe. The most important services are fully owned and managed by the team and include the employee device lifecycle based on Microsoft Intune/Autopilot, our Atlassian cloud environment for product and project management, and technical event support. We are the first point of contact for all IT infrastructure‑related requests and reliably enable our employees through service desk or on‑site support.

About The Role

Together with your team you own services like Office 365, hardware provisioning, global video conferencing, device and asset management
Proactively look for IT related business improvements and drive innovation in our Flix internal infrastructure systems
Continuously learn from our tech community and improve our internal IT infrastructure
You manage, solve, or dispatch incoming 1st, 2nd and 3rd level support requests in our ticketing system together with your international support team
You train and consult our employees regarding usage of our global IT infrastructure and application platform

About You

Proficiency in supporting Office 365 products especially MS Teams, Outlook, OneDrive
Experience in Microsoft Cloud Services (Endpoint Manager, AAD, Autopilot)
Experience or high interest in scripting for task automation (e.g. PowerShell)
Fun, working in an international, diverse, dynamic, flexible, and enthusiastic working environment
Experience working in agile and self‑organized teams
Proficient in effective communication, with مقدار ability to articulate complex technical information clearly and concisely to diverse audiences
Result‑driven and value‑oriented
Fluent in English
Experience in 1st, 2nd and 3rd level IT support in a ticketing system

What We Offer

Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
Hybrid work model: We are an office‑first company, but we offer flexibility 선 to balance work and life.
Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
Learning & Development: Take advantage of language classes, training courses, and expert‑led sessions to grow your skills.
Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture – giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!