Mid Level - Support Engineer (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

Our IT Infrastructure Support Team (as part of our Foundation Division) provides Flix with a wide range of services around the globe. The most important services are fully owned and managed by the team and include the employee device lifecycle based on Microsoft Intune/Autopilot, our Atlassian cloud environment for product and project management, and technical event support. We are the first point of contact for all IT infrastructure-related requests and reliably enable our employees through service desk or on-site support.

About the Role

• Together with your team you own services like Office 365, hardware provisioning, global video conferencing, device and asset management
• Proactively look for IT related business improvements and drive innovationin our flix internal infrastrucure systems
• Continuously learn from our tech community and improve our internal IT infrastructure
• You manage, solve, or dispatch incoming 1st, 2nd and 3rd level support requests in our ticketing system together with your international support team
• You train and consult our employees regarding usage of our global IT infrastructure and application platform

About You

• Proficiency in supporting Office 365 products especially MS Teams, Outlook, OneDrive
• Experience in Microsoft Cloud Services (Endpoint Manager, AAD, Autopilot)
• Experience or high interest in scripting for task automation(e.g. PowerShell)
• Fun, working in an international, diverse, dynamic, flexible, and enthusiastic working environment
• Experience working in agile and self-organized teams
• Proficient in effective communication, with the ability to articulate complex technical information clearly and concisely to diverse audiences
• Result-driven and value-oriented
• Experience in 1st, 2nd and 3rd level IT support in a ticketing system

What We Offer

• Work from (M)Anywhere : Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!

At Flix, we are committed to fostering diversity and inclusion. To support this initiative, we invite all applicants to complete our demographic questions on a voluntary basis. Your responses will be processed as anonymized data and not linked to your profile, and thus assessed for statistical purposes and internal research. If you prefer not to provide this information, simply click on "I do not wish to answer." Be assured that neither the decision not to participate nor your answers will have an impact on your application, and your answers will remain anonymous and unidentifiable to you individually. The decision on your application will be independently from your participation and the information you provide.