Multi Property Training Manager

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

ABOUT THE PROPERTIES

Cloud 7 Residence, AlUla

Cloud7 Residence AlUla, the lodge-style resort with 300 modern bungalows is the region’s newest lifestyle hotel/residence from where travelers and adventurers are able to enjoy a variety of cultural events, the world’s largest outdoor museum, heritage sites, art exhibitions, sport events, concerts, and adventure sites.

Dar Tantora, The House Hotel

With its labyrinth of tightly packed streets, hundreds of mudbrick buildings, and a colossal watchtower fort, Dar Tantora, The House Hotel, is in the heart of AlUla’s Old Town, one of Saudi Arabia's most impressive heritage sites. The exclusive community, composed of 30 dur, a café, restaurant, cigar lounge, spa, numerous bespoke retail stores will become the most sought-after earth friendly, low impact sustainable heritage eco sanctuary.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

Collaborate with department heads to identify skills gaps and implement targeted training and development programs.
Review and revise course materials to ensure they align with operating processes.
Curate specific training programmes for our team members to promote the destination through storytelling.
Manage the Learning & Development budget of both properties.
Plan team building events and employee recognition programmes.
Conduct workshops to ensure training, scalability, and effectiveness.
Develop and implement departmental service skills training programmes with a focus on optimising guest satisfaction.

CONNECTION

Contribute to a work environment that embraces cultural differences and diverse work styles.
Engage with the local community through events and partnerships, promoting the establishment as a valued member.
Promote and inform employees about all training programs.
Partner with operational leaders to review effective technical and leadership skills.
Identify performance gaps and work with managers to develop training accordingly.

INNOVATION

Stay ahead of best practices and trends, continuously seeking opportunities to innovate and improve processes.
Develop and implement strategies and initiatives that align with the overall goals and objectives.
Collect feedback to evaluate and measure results and make improvements where required.

CURATION

Networking with peers, industry leaders, and professionals in the HR field, participating in HR events, conferences, associations, and organizations to build connections, share knowledge, and stay updated with industry trends.
Source vendors and other external partners to design, develop, and deliver learning solutions.
Create an employee community, where employees can learn, develop.

LEADING THE WAY

Promote Kerten Hospitality's values and culture both internally and externally.
Align training and development programmes to effectively impact KPIs.
Conduct organizational needs analysis and create competency-specific training plans to improve, where necessary.
Help the company meet its objectives by developing & implementing high-impact learning & development programs.

EXPERIENCE & SKILLS

Bachelor's Degree or equivalent certification in Learning and Development.
Requires substantial and successful track record in hotel operations.
Leadership experience: 3 years or more.
Experience working in a diverse work environment.
Excellent English written and verbal communication skills, Arabic is a plus.
Excellent interpersonal and communication skills, with the ability to build strong relationships with employees at all levels.

JOINING OUR TEAM MEANS

Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organisation.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.