Norwegian Speaking Service Desk Specialist

Job Description

Tietoevry invites you to join our Data Platforms team . Our tasks range from 1st line support to help clients with their daily requests to ensure stable electronical data interchange (EDI) to implementation of customers and new solutions for corporate customers in public, bank and business sectors. We promise you a great and positive working environment.

Responsibilities

• Ensure high level customer satisfaction and interact daily with colleagues, clients, technicians
• Provide first line support to customers in Nordics via email, ticketing systems and other tools
• Troubleshoot problems and offer solutions by using internal knowledge base
• Continuously maintain and develop one’s work-related knowledge
• Improve, update knowledge database and work with ticket backlog when the need arises

Requirements

• Fluent Norwegian language, as well as English
• Solid computer skills and interest in IT field (Service specific training and general knowledge is provided by the department)
• High learning capability

About the Person

• Fast learner who adapts easily and can thrive in a dynamic working environment
• Excellent communication, problem-solving skills and passion for customer service
• Accountable mindset with ability to work independently and knowing how to prioritize tasks
• Eager to take initiative and ‘can do’ attitude

What we offer

• Working experience on an international level in a leading global IT company
• Professional and personal development opportunities, growth opportunities
• Scandinavian values, business stability and openness
• Dynamic and friendly work environment
• Excellent and competent colleagues
• Work on weekdays, morning shifts and possibility to work from home within Latvian border
• Competitive remuneration up to 1525 - 1900 EUR monthly/gross* and benefits package (health insurance, sports, additional days off and a lot more)

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)

Diversity, Equity and Inclusion

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.