Onsite IT Support Engineer

Overview

We are gearing up for a project starting in the next 2 months and are looking for candidates who are interested in joining NSC in the not too distant future. If you are thinking about making a change, but are not quite ready to do so, please review the JD below and apply online. We will reach out to you once we are ready to start recruitment activities.

The Onsite Support Engineer is responsible for providing end‑user support, hands‑on assistance, and working with business users & multiple stakeholders to ensure efficient support to business without impacting operations. The role will require hands‑on experience of IT/Desktop support.

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
• Windows Client Administration.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Where required, administer, and resolve issues with associated end‑user workstation network software products.
• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
• Basic experience in supporting network devices and servers in business environment.
• Ensure that work is carried out within agreed service levels.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
• Proactive and passionate about EUC, with strong interpersonal skills and excellent time‑management skills.
• Strong capabilities in Windows 10 / Windows 11 support, migration & deployment.
• If necessary, liaise with third‑party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands‑on experience end‑to‑end Desktop/Laptop life‑cycle management.
• Experience and desire to work in a Global delivery environment.
• Communication and analytical skills.
• Provide technical support to clients on‑site, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical and problem‑solving skills.
• Train and educate clients on how to use new technologies and software.
• Document technical issues and solutions for future reference.
• Maintain a positive and professional attitude while interacting with clients.
• Stay up to date with the latest technology trends and advancements.

Qualifications

Work Experience: More than 24 months

Sound knowledge of

• Advanced knowledge in Computer Hardware
• Advanced knowledge in Common Software applications
• Advanced knowledge in Microsoft Operating system
• Proficient knowledge in Printer Hardware
• Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end‑user devices
• Proficient knowledge in Ticketing software
• Microsoft Office & Office 365 applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers
• Mobile devices
• Conference room equipment

Awareness of

• Active Directory
• Exchange
• Apple OS
• Network and server hardware and components

IT qualifications may include

• A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in desktop area
• Microsoft Office Specialist (MOS) certification

Other skills

• Ability to advise and to present to one or more customer staff.
• Monitor and control daily service call activity, utilization, inventory levels and service levels.
• Exceptional customer service.
• Advanced knowledge in Customer Service Aptitude.
• Resolving technical problems with hardware, software and connectivity.
• Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve.
• Participate in the configuration and support of internal systems.
• Ability to work effectively with Logistics.
• Adherence to assigned schedule.
• Adhering to documented policies, procedures and processes that are specific to the service.
• Clear and concise documentation of all customer interaction within appropriate CRM tool.
• Able to function in a team environment.
• Maintain knowledge levels as industry enhancements occur.
• Support installation and implementation of connectivity and high‑end systems products.
• Continuous improvement of service delivery.
• Ability to juggle time and resources to meet or exceed expectations.

Language: English (written and verbal) and Local language.