Operational Excellence Manager - Global Service

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Leica Microsystems, our work saves lives and drives innovation for tangible impact.

As part of the Danaher family, Leica has shaped the future for over 175 years with groundbreaking optical and digital solutions. Here, you’ll contribute to scientific discoveries and support surgeons in making critical decisions, working on meaningful projects with passionate colleagues.

In This Role

• Process Current State Insights and Understanding
  • Conduct workshops, fact‑finding at gemba, and engage with business stakeholders to fully understand current processes and issues.
  • Support the Director of Service Transformation & Digitalization with data collection, analysis, and presentation of current state process effectiveness and gaps.
  • Produce data‑driven analysis of process performance and impact to support prioritization of process improvement projects.
• Process Optimisation
  • Benchmark process best practice from across Leica and Danaher.
  • Work with process owners and business stakeholders to identify how to improve process effectiveness and reduce unnecessary complexity.
  • Support regional teams to design improved future state processes using best practice from across Leica and Danaher.
  • Ensure processes are well documented and understood in end‑to‑end process maps and work instructions.
• Process Training
  • Create training material in close collaboration with the service competency team.
  • Develop and deliver process training plans to ensure all teams develop excellent knowledge of the process, tools, and supporting information.
• Process Implementation
  • Support business implementation and readiness plans through project planning, management, and creation of work instructions and SOPs.
  • Ensure, based on Standard Work and Daily Management, that implemented processes are consistently followed and develop corrective actions as needed.
  • Support the creation and delivery of change management activities such as change impact assessments, change action plans, training needs analysis, and change readiness assessments.

Essential Requirements

• Bachelor’s Degree required (MBA, graduate engineering or similar preferred).
• Process analysis (including mapping) and improvement skills.
• Project management experience; a formal certification is preferred but not essential.
• Training and/or coaching experience and experience in designing, maintaining, and applying global processes.
• Fluency in English and preferably German.

Travel, Motor Vehicle Record & Physical/Environmental Requirements

• Up to 20% global travel.

Additional Desired Experience

• Experience in customer service environments.
• Experience working in a matrix organization and building relationships remotely and cross‑culturally.
• Excellent Microsoft Office application skills (Word, Excel, PowerPoint, Copilot).

Leica Microsystems offers a broad array of competitive benefit programs that add value to our lives. This job is also eligible for bonus/incentive pay. For more information, visit