OPERATIONS AND CUSTOMER SERVICE SPECIALIST

Job Description

LeaseTeq is an innovative FinTech company with Swiss roots and an international team of 40+ experts. Our software revolutionizes auto financing for car manufacturers, dealers, mobility platforms, and banks. Thanks to our solution, customers can complete financing applications in just 15 minutes – eliminating long waiting times and the cumbersome sending of documents.

We are looking for a Team Assistant Operations - Terminierung & Koordination (m/w/d) to join our dynamic team.

Responsibilities

• Bearbeitung von Leasing- und Finanzierungsanträgen – from reviewing documents to preparing the final contract activation
• Begleitung von Kunden durch den digitalen Antragsprozess – supporting customers with questions and documenting cases in CRM
• Prüfung der Unterlagen und Bonitätsinformationen — checking for completeness and plausibility
• Koordination mit externen Partnern (e.g., Schufa, banks, leasing companies) for smooth contract processing
• Kundenbetreuung entlang des gesamten Leasing-Lebenszyklus – from application to vehicle delivery, contract changes, and termination or damage reporting in coordination with our leasing partners
• Bearbeitung eingehender Anfragen und Tickets – independently solving inquiries and communicating with customers until clarification
• Allgemeine Backoffice- und administrative Aufgaben to ensure smooth daily operations

Requirements

• Passion for new financial technologies, cars, and customer service
• Abgeschlossene kaufmännische Ausbildung or comparable qualification with experience in operations or customer service
• Experience in auto financing or leasing and understanding of the associated processes is an advantage
• High Kundenfokus and excellent Kommunikationsfähigkeiten , particularly in direct customer contact
• Analytisches Denkvermögen and solution-oriented approach, combined with a strong process understanding
• Souveränität im Umgang mit digitalen Tools and a quick grasp of new systems
• At least C1 language level in German and English
• Optional: experience with Atlassian tools (Jira, Confluence) or Slack

Why us?

• Collaboration in a passionate team that achieves great things through transparency, appreciation, and respect
• No daily commute – we offer hybrid work: onboarding and workshops on-site in Berlin, Vienna, and Zurich
• Brand-new Apple workspace equipment
• Informative and relaxed after-work events with colleagues from the DACH region in Zurich and Berlin
• Attractive salary based on experience and qualifications