Operations associate, Düsseldorf, Germany

Operations associate, Düsseldorf, Germany

Department: Operations

Employment Type: Full Time

Location: Düsseldorf

Reporting To: Operations manager DACH

Compensation: €2,250 / month

Description

Upway is the leading platform selling refurbished e-bikes in Europe and the US. In two years, we have given a new life to over 20,000 e-bikes, and we are continuing to grow fast! Germany has now become our largest market, and we are hiring an Operations intern to join the launch of the second German Upcenter in Düsseldorf/Köln.

The Operations team’s role is to build and improve our processes in order to offer a seamless customer experience. This includes collecting bikes from sellers, inspecting and repairing them in our workshops, shipping them to consumers and managing after-sales support. Our goal is to build the most efficient, highest-quality and safest operation at scale, so we can refurbish over 1 million German e-bikes in the next 10 years!

What you will do

• Operate, improve and take ownership of key parts of our operational flow, so that our operations get better every day
• Organise yourself with the team to set up yourself for success and beat targets
• Manage and train fellow associates on the floor to ensure quality and speed of execution
• Work closely with the rest of the operations team to support fast growth and expansion

What you will need

• Eye for detail
• Strong bias for action and speed of execution
• Proficiency in English
• Great problem solving skills
• High energy and a willingness to learn and to improve our operations every day!

Benefits

• You will work with and learn from incredibly talented people who have experienced building and scaling large, fast-growing businesses
• You will be given as much responsibility as you can take, so that you can learn as fast as possible and grow with the company
• You will see your tangible impact every single day on the ground, and contribute to our mission of making electric mobility accessible to everyone