Operations Excellence Manager (F/M)

Since its inception in 2016 , Otoqi has established itself as a leading French start‑up in the automotive logistics sector.

Our strength lies in combining cutting‑edge technology with operational excellence.

Each year, our 2000 partner drivers move over 500,000 vehicles across Europe, all delivered in under 48 hours.

Our platform helps car dealers and rental companies overcome their logistical challenges.

We set the industry standard for vehicle transportation in Europe, offering ever more reliable and faster service through continuous innovation.

In 2023, we achieved a record‑breaking 500,000 completed missions!

With €10M raised in our Series B funding round in 2024 , and a presence in France, Italy, and Germany, we are targeting new countries for our international growth in the coming years.

Job Description

As an Ops Excellence Manager at Otoqi, you’ll be part of the Ops Excellence & Product Team, leading cross‑functional projects to optimize, standardize, and scale our operations across multiple countries. You’ll turn operational challenges into impactful process and product improvements, define and track KPIs, and enable local teams through tools, training, and best practices.

Working closely with Product, Tech, Ops, Sales, Customer Success, and Quality, you’ll deliver solutions that boost efficiency, customer satisfaction, and retention all while ensuring they are both scalable and adaptable to local needs.

Key Responsibilities

Impact‑driven Projects

• Collect and prioritize operational pain points from stakeholders
• Translate operational needs into product or process specifications and work closely with Product Managers to feed and refine the product roadmap
• Fully document each project in Notion
• Establish continuous feedback loops with stakeholders to refine and improve solutions after implementation

Performance Tracking

• Measure the impact of each deployed project, communicate results to stakeholders, and evaluate ROI
• Maintain and optimize operational dashboards to track performance indicators and feed decision‑making

Enablement of Local Teams

• Align operations across countries: standardize processes, adapt to local needs, and drive cross‑country best practice sharing.
• Administer and improve shared tools such as Zendesk, Airtable, Notion, and back‑office systems.
• Lead internal enablement through training materials and knowledge‑sharing sessions to ensure alignment across teams.

The Experience We Offer

• Innovation : Help revolutionize the automotive logistics sector by bringing innovative solutions to the challenges of vehicle delivery.