Operations Expertise— Compute & OS (All Genders)

Stellenbeschreibung:

Description

Local Operations manages the on-premises production platform, which serves as the primary host for all mission‑critical business applications. Local operations are responsible for the following core areas:

Platform Stability : Ensuring the high availability and performance of the on‑premises private cloud environment.
Application Hosting : Consulting on the seamless operation of Germany‑specific productive business applications.
Incident Management : Resolving technical issues within standard business hours to minimize operational downtime.
Lifecycle Maintenance : Executing routine updates, patches, and system optimizations within the local infrastructure.

Provide Tier‑3 operational ownership for Compute & Operating System services for Local Production (DE).

Tasks

Handling of complex incidents, deep troubleshooting, and root cause analysis; drive permanent fixes and preventive measures.
Ensuring compute/OS readiness for releases/changes, including monitoring/alerting coverage, performance baselines, hardening, patch strategy, rollback and recovery procedures, and runbooks.
Executing and improving standard operational procedures through automation (reduce toil, improve MTTR and stability).
Technical coordination with Kubernetes/Data and Network/Storage SMEs to resolve cross‑domain production issues.
Handling of operational readiness: validating deployment artifacts from an operations perspective, defining and enforcing quality assurance measures, ensuring rollback strategies and operational monitoring are in place for production deployments.
Monitoring, incident, problem, and change management: monitoring system health, performance metrics, and service availability across multi‑tenant environments; identifying, analyzing, and resolving incidents, minimizing service disruption; triggering root cause analysis and implementing corrective and preventive actions.
Automation of operational critical standard processes: addressing operational issues by automating remedial standard operations processes, validating all automated procedures following the established software development life cycle including staging, testing, and validation reviews.
Security and compliance enforcement: implementing monitoring and logging strategies to support audit and compliance requirements; performing routine security scans and remediating identified vulnerabilities.

Profile Requirements

5‑10+ years in IT operations / service delivery / platform operations with demonstrated leadership in mission‑critical environments.
Proven experience implementing/leading Incident, Problem, Change, Release governance in production.
Expertise with ITSM: Jira Service Management (JSM), Jira, Confluence.
Experience in core operations processes (incident management, change management, problem management, IT Service Management) as well as SRE concepts.
Experience gathering operational insights from monitoring or observability including SLI/SLA/SLO management and tracking.
Hands‑on experience documenting procedures properly and enforcing clear runbooks or playbooks.
Observability hands‑on experience with monitoring and logging tools (e.g., Prometheus, Grafana, Datadog, Mimir, Loki).
Familiarity with enterprise DevOps toolchains is a plus (GitLab, JFrog Artifactory, Backstage, Harness).
Proficiency in both speech and writing in English (at least C1) and in German (at least C1).
Experience operating in regulated / high‑availability industries (banking, telco, public sector, healthcare).
Experience with SRE practices (SLOs/SLIs, error budgets) and reliability management.