Operations Lead

LevelUp English delivers English project weeks, class trips, camps and adult retreats across the DACH region. Our mission: to create powerful offline learning experiences built on communication, creativity, community and language.

We're a growing education startup entering a new phase of scale. In 2026 we will deliver 120+ projects, expand into new product lines and grow our team. To support this next chapter, we are hiring a part-time Operations Lead / Chief of Staff - someone who will become part of the operational backbone of LevelUp.

Tasks

This is a high-trust, high-impact position working directly with the CEO and all department leads.

You will:

• Coordinate day-to-day operations across all departments
• Support Schools & Academics (departments) with trainer scheduling, prep, and organisation
• Coordinate with Camps and Adult Education teams to ensure smooth operations and logistics.
• Build, maintain, and improve internal systems, processes, and automations
• Ensure clean communication flow across teams and projects
• Take ownership of problem-solving and quality control
• Assist the CEO with implementing strategic initiatives
• Prepare internal documents, plans, communication, and operational materials
• Remove operational pressure from CEO so they can focus on growth

Requirements

You are part strategist, part project manager, part solution-finder.

You:

• Have experience in operations, project coordination, education ops, hospitality ops, or similar
• Are extremely organised and detail-oriented
• Thrive in environments with many moving parts
• Communicate clearly, calmly, and kindly
• Think in systems - not isolated tasks
• Can move fluidly between high-level thinking and hands-on execution
• Love supporting teams and helping others succeed
• Are energised by joining a small team with big ambitions

Benefits

• Meaningful work shaping learning for thousands of young people
• A key leadership role with real ownership
• High flexibility & autonomy in your schedule and work style
• Huge growth potential — this role can evolve into Head of Operations or COO (2027–2028)
• Close collaboration with the founder, with lots of trust and room to contribute your ideas
• Warm, mission-driven team culture

This is an operations and leadership position for someone who loves structure, clarity, people and creating systems that scale.