Operations Officer / Student Services

We are looking for one of our clients for an Operations Officer / Student Services.

This is a temporary contract.

LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting temporary and permanent placement. At LHH Recruitment Solutions, we believe in talent, not labels, and embrace diversity and promote more inclusive employment to our clients and partners.

Responsibilities

• Allocation of accommodation (1000+ rooms) according to eligibility criteria. Need to ensure a reliable, auditable and fair process
• Management of arrivals and departures in university residences, handling high volumes efficiently (hundreds of requests)
• Following-up cleaning, claims and coordinating maintenance work
• Monitoring payments and managing reinvoicing with accuracy
• Conducting ad hoc analyses (availability, occupancy rate, debts) to support decision-making
• Monitoring, documenting, and communicating key information related to rental contract management
• Managing complex operations such as resolving complaints and disputes
• Overseeing the implementation and continuous improvement of features in the used software, ensuring regular contact with the service provider
• Handling general communication tasks, including managing phone calls, emails, website updates, and updating information in software used for accommodation management

Profile

• Bachelor’s degree (Finance related field) or equivalent by working experience in coordination and financial management
• High proficiency in Excel (formulas, pivot table, vlookup etc) and in other standard IT tools
• At least 4 years of proven experience in a similar role such as in accounting or in financial controlling
• Fluency in both English and French (spoken and written) is required; German is a plus
• Strong organizational skills
• Must-have: rigor, ability to take initiative, and problem-solving mindset
• Strong ability to adapt to a multicultural and multilingual environment