Operations Program Manager, EMEA

Stellenbeschreibung:

Regional Operations Program Manager – CloudHQ, LLC

Join to apply for the Regional Operations Program Manager role at CloudHQ, LLC . Posted 4 days ago – applicants: among the first 25.

At CloudHQ, our mission is to deliver flexible, efficient, and resilient data center solutions to businesses worldwide. Founded by a pioneer in data center REITs, we are a rapidly growing organization with state‑of‑the‑art data center sites globally in locations such as Ashburn, London, Frankfurt, Paris, Milan, Osaka and São Paulo.

Job Type: Full‑time.

As we embark on an exciting phase of global growth, we are looking for top‑tier talent to drive our success and shape the future of CloudHQ.

Role Overview

The EMEA Regional Operations Program Manager supports regional datacenter operations across multiple countries, working directly with the Regional Operations Director and providing administrative and process support to the EMEA operations team. This role focuses on mobilizing new datacenter facilities from initial setup to client handover, ensuring standardized processes, compliance and operational readiness. Additionally, the position assists with audits, governance, improvements in existing facilities and resolving client escalations that require regional intervention.

Key Responsibilities

Process & Operational Support
- Actively participate in the execution of operational processes, ensuring alignment with regional standards and quality requirements.
- Coordinate and start new datacenter facilities, from operational readiness to client handover, while also supporting improvements in existing facilities and resolving escalations when required.
- Ensure standardized processes and documentation across all EMEA sites.
- Support regional initiatives for efficiency, compliance, and continuous improvement.
- Assist EMEA Operation Leaders in resolving complex operational issues and implementing best practices.
Regional Activity Coordination
- Coordinate processes related to the activation of new facilities, ensuring documentation, timelines and team integration.
- Facilitate communication between internal teams, vendors and partners during mobilization and transition phases.
- Support expansion or operational upgrade projects, ensuring alignment with schedules and defined standards.
- Engage in hybrid and leased datacenters, ensuring operations meet client requirements and maintain high satisfaction levels.
Reporting & Compliance
- Maintain accurate documentation for audits, governance and regulatory compliance.
- Participate in internal and external audits when required.
Stakeholder & Vendor Coordination
- Support vendor onboarding and work closely with the Property team for new datacenter facilities.
- Act as a point of contact for operational matters, ensuring strategic decisions are handled by the appropriate leaders.

Requirements

Required Skills & Experience

Education: Degree in Business Administration, Operations Management or related field.
Experience: 5–10 years in operational coordination or project support roles, preferably in datacenters, including proven experience managing the operations of at least one datacenter.
Skills: Strong organizational and process‑management skills; ability to manage multiple priorities.
Languages: Fluent English (mandatory); additional languages preferred, especially French, German, or Spanish.

Join us at CloudHQ and be part of an innovative team shaping the future of global data infrastructure!