Order Fulfillment Specialist

Order Fulfillment Specialist (mfd)

Location:Frankfurt am Main, HE, DE

Function/Branch: Operations

Type of contract: Permanent Employee

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world

Your Role

We are looking for an International Distribution Specialist to join our HQ Team at Technogym Village (Cesena, Italy). You shall have a posi-tive and proactive mindset, as you will play a crucial role in the premium customer journey, executing 'order to cash' processes in an accu-rate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow. T

he role offers variety, empowering the team member to take ownership of the customer and relative processes from 'order to cash', inclusive of delivery management. We support a diverse range of customers, and each Distribution Specialist works with assigned customer seg-ments and territories, allowing them to form close relationships with the customers, sales team, and Service Centres.

Your Impact

• Guarantee precise and timely order processing from quote confirmation to billing.
• Ensure a Premium Customer Experience by managing customer touchpoints.
• Plan and manage frictionless deliveries through the logistic portal, including delivery date management, D&I job assignment, and activity closing.
• Optimize free stock and manage Purchase Orders to HQ when required, ensuring correct stock movement management.
• Accurately manage the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales to foresee backlog slippage.
• Constantly update IT systems with all relevant information collected during distribution activities.
• Properly manage Technogym Care Activities, providing adequate feedback to customers' inquiries.
• Manage post-delivery surveys to assess customer satisfaction and proactively resolve any issues with the customer.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You have a high level of attention to detail and accuracy, with strong time and workload management skills.

What you should bring:

• Bachelor's or Master's Degree in Foreign Languages, Economics, International Relations or similar fields
• 2-5 years' experience in Customer Service or Logistics areas
• Fluent in English (minimum level C1 CEFR), fluency in another language besides Italian is considered a plus
• Customer Caring and Customer Orientation
• Knowledge of SAP – advance SD module use (preferred)
• Service business expertise
• Project Management
• Financial Skills and Cost Management
• Negotiation and solid communication skills
• Advance Analytical Skills
• Advance MS Office pack use, especially advance excel use

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true