Order Management Coordinator

About The Role
The Order Management Coordinator is responsible for managing and overseeing the entire order cycle, ensuring efficiency and timely processing of orders. This role is a vital link between customers/dealers, sales teams, and operations departments, coordinating order details, shipment schedules, and delivery processes.

A coordinator in Order Management plays a critical role in ensuring that Precor's order processing, tracking, and delivery systems run smoothly. This position requires a blend of customer service, logistics, and administrative skills.

**This role requires on-site presence 2 days per week**

Please note, Precor cannot provide VISA sponsorship or transfers at this time. Applicants must be authorised to work in the country without sponsorship both now and in the future.

Responsibilities

• Process customer/dealer orders accurately and efficiently, from order entry through to delivery. Ensure all orders comply with company policies and customer/dealer requirements
• Act as the primary point of contact for customer/dealers inquiries related to orders, providing timely updates on order status, changes, and delivery schedules
• Assist in managing inventory databases and updating product information as needed
• Working closely with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
• Manage shipping documentation and compliance with shipping regulations
• Address and resolve any issues that arise throughout the order process, including delays, product shortages, or shipping errors. Work proactively to prevent order-related issues
• Prepare regular reports on order status, inventory levels, and shipping efficiency
• Analyze data to identify trends, areas for improvement, and opportunities for cost savings
• Cross-functional partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements

Qualifications

• 2-year degree in Business Administration or related field
• 2+ years of previous experience in order management, customer service, or logistics
• Strong organizational multitasking skills, with the ability to manage multiple priorities
• Fluent in English (both written and spoken)
• Excellent communication and interpersonal skills, capable of working effectively with customers, team members, and external partners

Preferred Qualifications

• Bachelor's Degree emphasis in Business Administration, Logistics, or a related field
• Proficiency in order management (SAP)