Order Specialist

Responsibilities:

1. Take charge of the management and coordination of order fulfillment for major retail partners;

2. Communicate with retail stores, warehouses, and logistics suppliers to ensure the smooth and timely delivery of goods;

3. Monitor and track the transportation of goods, and solve any delivery problem or delay proactively;

4. Collaborate closely with the sales and supply chain teams to ensure that inventory planning is consistent with order processing;

5. Ensure that order-related documents (including invoices, transportation documents, and compliance documents) are accurate and kept up-to-date;

6. Provide high-quality service and support to retail partners, handle their inquiries in a timely manner, and ensure a smooth experience;

7. Analyze the order fulfillment performance and generate optimization suggestions to improve efficiency and customer satisfaction;

8. Ensure smooth communication between internal teams and external partners in both German and English.

Requirements:

1. Proficient in German, Mandarin Chinese, and English (written and spoken);

2. At least 3 years of experience in order fulfillment, logistics, supply chain, or retail coordination;

3. Have strong organizing and problem-solving abilities, and can handle multiple tasks in a fast-paced environment;

4. Proficient in using ERP systems, order management software, and Microsoft Office (such as Excel and Outlook);

5. Pay attention to details, with a proactive service awareness and a customer-oriented mindset;

6. Able to collaborate efficiently with international teams and partners.