Pan-EU Technical Support Engineer/泛欧校招-海外技术支持工程师

This role is a 2026 Graduate Trainee position and is intended for candidates who will graduate in 2026 and who do not have substantial full-time professional experience (over 12 months).

Other applicants may wish to view our current openings on LinkedIn.

Apply via Online Application Channel - LinkedIn applications will not be processed.

Responsibilities

Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.

Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.

Help and support with testing products; and report the results to your line manager.

Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date.

Attend regular training and meetings to maintain and expand knowledge and performance level.

Understand and strive to meet or exceed targets while providing excellent consistent customer service.

Competences

A good team player who is able to work with other team members to achieve team targets

Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations

Positive attitude towards work

High integrity

A demonstrable passion for Information Technology

Fluent in Mandarin, both written and verbal

Fluent in German

Please note that applications for this position must be submitted via the provided link. All Applications submitted through LinkedIn will not be processed.