Pan-EU Technical Support Engineer/泛欧校招-海外技术支持工程师

Technical Support Engineer – Datacenter | IaaS

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Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.

Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.

Help and support with testing products; and report the results to your line manager.

Maintain and develop the company’s CRM system by ensuring all data relating to customers and support tickets are accurate and up to date.

Attend regular training and meetings to maintain and expand knowledge and performance level.

Understand and strive to meet or exceed targets while providing excellent consistent customer service.

Qualifications

• A good team player who is able to work with other team members to achieve team targets


• Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations


• Positive attitude towards work


• High integrity


• A demonstrable passion for Information Technology


• Fluent in Mandarin, both written and verbal


• Fluent in German

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology and Engineering

Industries: Appliances, Electrical, and Electronics Manufacturing

Location: Frankfurt am Main, Hesse, Germany

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