Partner Account Manager DACH Market

**Hello! **At Factorial, we believe our growth comes from the success of our people and partners. We’re looking for a **Partner Account Manager – German Market** to strengthen and scale our partner ecosystem across the DACH region.This role isn’t just about account management – it’s about **building trust, enabling growth, and ensuring our partners thrive with Factorial**. You’ll be the connector, advisor, and problem-solver who helps partners deliver real impact to their clients.If you love building relationships, solving challenges, and driving growth in a fast-paced SaaS environment – this could be your next big step.### **What You’ll Be Doing…****Partner Account Management*** Be the main point of contact for partners across the DACH region (Germany, Austria, Switzerland).* Support onboarding, implementation, and client troubleshooting.* Manage partner and client requests (contracts, invoicing, upsells/downsells).* Build long-term, trusted relationships to maximize retention and satisfaction.* Streamline partner support and ticketing processes.* Ensure consistency and scalability across partner operations.**Partner Training & Enablement*** Design, deliver, and manage training programs to ensure partners are ready to sell, implement, and support Factorial’s solutions.* Improve and expand training formats (live, virtual, and self-paced).* Streamline content in an LMS for scalability and partner convenience.* Track partner certification and provide support during onboarding and learning sessions.* Collect feedback to continuously improve training experiences.**Support Product Development*** Capture product insights directly from partners and their clients.* Collaborate with Product Managers to prioritize improvements based on DACH market needs.* Keep partners updated on product launches, leveraging marketing and automation tools.**Build a High-Performing Partner Ecosystem*** Create mechanisms to make partners feel part of the Factorial rocketship.* Continuously find new ways to bring value to partners and help them grow their business with Factorial.* Contribute ideas and processes to make the Factorial Partner Ecosystem the best in the industry.### **What Success Looks Like*** High partner satisfaction and retention across the DACH region.* Smooth onboarding and faster certification completion.* Strong adoption of Factorial’s tools and integrations.* Clear partner insights driving product improvements.* Efficient, scalable partner management processes.### **You’ll Be a Great Fit If You…*** Are **fluent in German** (native or equivalent) and **proficient in English**.* Have **2+ years of experience** in partner management, account management, or customer success (SaaS or B2B experience is a strong advantage).* Excel at **building relationships** and communicating across diverse teams and stakeholders.* Are a **problem solver** who can navigate technical and operational challenges.* Are **detail-oriented and structured** when handling contracts, invoices, and processes.* Thrive in a **fast-paced, international scale-up environment**.* Enjoy collaborating with **cross-functional teams** (Sales, Product, Operations, Enablement).**Perks of being part of our team *** High growth, multicultural and friendly environment * Save expenses with and get your salary in advance with * Healthy life with and as private health insurance * Language classes with * discounts, & lunch* Breakfast in the office, organic fruit and free caffeine and theine* Flexible schedules , pet Friendly and no dress code!**Factorial** is an **all-in-one HR Software** company founded in 2016. Our mission is to help SMEs **automate HR workflows**, **centralize people data**, and **make better business decisions**.Today, Factorial serves **thousands of customers in 60+ countries**, powered by a **diverse and multicultural team of over 1,300 people** across offices in **Barcelona, Brazil, Mexico, and Germany**. ### **Our Values ****We own it:** We take responsibility for every project. We make decisions, not excuses. **We learn and teach:** We’re dedicated to learning every day and sharing what we know. **We partner:** Every decision is a team decision. We trust each other. **We grow fast:** We act fast and learn from every mistake.!#LI-AB1
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