Partner Management Training Specialist (Full/Part Time)

BD Kelberg

Stellenbeschreibung:

Partner Management Training Specialist (Full/Part Time)

BD Kelberg, Rhineland-Palatinate, Germany

Job Description Summary

As part of the Global Customer Services (GCS) department, the Partner Management Support Jr. Expert is responsible for collaborating with the external Service Desk provider (BPO) within the MMS EMEA scope. They serve as the primary point of contact to ensure effective partnership management and are responsible for developing and maintaining governance and training materials for knowledge management in cooperation with the BPO. This position can be either full time or part time based on need and individual agreement.

Responsibilities

Managing the relationship with the Business Process Outsourcing partner (BPO) to ensure expected Service Desk support for customers.
Preparing the service provider with the necessary technical knowledge and access to tools to best support our customers.
Ensuring relevant trainings and C2Cs are assigned and updated for both the BPO and the expert group within BD.
Communicating changes to key products, processes, and ways of working to the BPO.
Developing and updating governance and training materials for knowledge management in collaboration with the BPO.
Maintaining and updating the knowledge base for partners.
Contributing to the continuous improvement of Service Desk processes.
Proactively communicating with partners regarding the status of their requests.
Supporting the Partner Management Team with administrative tasks.

Qualifications

Completed commercial or technical education or equivalent qualification.
Initial experience in Service Desk or customer support is an advantage.
Good knowledge of MS Office applications.
Strong communication skills and customer orientation.
Independent and structured working style.
Team player with resilience.
Very good command of English.

EEO Statement

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.