Partner Program & Operations Manager (Indirect Business)

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Key Responsibilities

Partner Project Management (Sales & Tech)

• End-to-End Execution: Lead and implement individual projects for our global Sales Partner network, coordinating between internal teams and external partners.

• Tech Partner Initiatives: Drive specific projects for our Tech Partner team, including the creation of co-branded case studies, managing commercial entries in our Marketplace, and coordinating technical/commercial webinars.

• Cross-Functional Coordination: Act as the bridge between our partners and internal departments such as Integrations (Tech), Marketing, and local Sales teams to ensure seamless collaboration.

Events & Engagement

• Flagship Events: Take full ownership of organizing the annual Solution Partner Event/Meeting, from logistical planning to content coordination.

• Micro-Events: Organize and coordinate smaller business events and partner workshops to strengthen our ecosystem.

Commercial Operations & Analytics

• Business Reviews: Support the VP and Partner Managers in preparing Monthly and Quarterly Business Reviews (MBR/QBR), including presentation design and data consolidation.

• Strategic Support: Act as the primary point of contact for long- and short-term analysis and projects for the Indirect Business leadership.

• Team Support: Provide occasional administrative and operational support to the Solution Team to ensure smooth partner onboarding and lifecycle management.

What We’re Looking For

• Experience: 4+ years of experience in Project Management, Partner Operations, or Marketing Coordination, ideally within a B2B SaaS or Hospitality Tech environment.

• Hands-on Mentality: You take pride in "getting things done" – weather it’s a high-level project plan or a detailed administrative task.

• Stakeholder Management: Proven ability to influence and coordinate with various internal departments and external global partners.

• Organizational Talent: Exceptional ability to manage multiple projects simultaneously, from webinars and case studies to large-scale partner events.

• Communication: Fluent in English (German or French is a strong plus); ability to create compelling presentations and clear project documentation.

• Tools: Proficient with CRM systems (Salesforce), Project Management tools (Asana/Jira), and PowerPoint/Excel.

Why This Role is Unique

• External Visibility: You will interact directly with our most important global partners.

• Direct Impact: Your work on the Marketplace and Partner Events will be a primary driver of our partner-led growth.

• Strategic Growth: While hands-on today, this role provides the foundation to move into a senior position within the Partnership organization.

What You’ll Get

• A chance to shape the Indirect Business of a global leader in Hospitality & Payment Tech.

• Exposure to international markets and high-level strategic decision-making.

• A collaborative, fast-paced environment in our Madrid hub.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.