Partner Success Manager

OverviewThe Partner Success Manager 3 is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market sell and deliver the company's SaaS solutions to their customers. The Partner Success Manager 3 serves as the primary post-onboarding contact for partner engagement ensuring alignment with program objectives and mutual business outcomes. This is a remote position, candidate must be located in one of the following countries: Poland, Italy, Spain, or Portugal ResponsibilitiesBuild and manage strong relationships with assigned partners acting as their advocate within the organization.Drive partner enablement by coordinating product training sales resources and marketing tools to improve adoption and sales readiness.Collaborate with partner sales and partner marketing to support joint business plans demand generation activities and revenue goals.Monitor partner performance against KPIs (pipeline growth certifications customer satisfaction renewal rates).Provide guidance on go-to-market execution technical enablement and customer lifecycle best practices.Serve as the central point of escalation for partner-related issues ensuring quick resolution and positive experience.Gather partner feedback to inform product support and program improvements.Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team. Basic QualificationsBachelor's degree or equivalent experience3+ years of experience in partner success channel management customer success or account management within a SaaS environment.Microsoft Windows and Office proficientStrong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tactStrong organizational multi-tasking and time management skillsStrong collaboration skills applied successfully within team as well as with all levels of employees in other areasStrong Microsoft Excel skillsStrong leadership sound judgement and business acumen skillsStrong facilitation and project management skillStrong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of departmentStrong data gathering interviewing and analytical/problem solving skillsStrong critical thinking and problem solving skillsStrong ability to use original thinking to translate goals into the implementation of new ideas and design solutionsSelf-motivated with the ability to manage projects to completion with minimal oversightAble to thrive in a fast paced deadline driven environmentStrong attention to detailDemonstrated ability to influence motivate and mobilize team members and business partnersStrong ability to develop and use engaging informative and compelling presentation methodologiesStrong ability to handle sensitive information with discretion and tactStrong ability to establish rapport and gain the trust of others; effective at gaining consensusAbility to work independently and in a team environmentAbility to coach mentor and provide feedback to team members in a timely mannerStrong knowledge of systems administrationStrong knowledge of Microsoft Operating systems and productsStrong understanding of SaaS business models partner ecosystems and customer lifecycle management.