Passport and Consular Services Officer

Overview

Classification: Austrade Overseas Performance Level D (AOPL D). Location: Frankfurt, Germany. Salary: From EUR 51,997 to EUR 60,000.

The Passport and Consular Services Officer is an important member of a small client-focused team delivering responsive and high-quality services, advice and support to Australian citizens in Germany. The role requires a highly motivated team member with well-developed client service skills and experience. The Passport and Consular Services Officer works as part of a small team with autonomy to provide passport, consular and notarial (legal) services. Operations are overseen by the Consul-General and Deputy Consul-General. The position also works closely with the Australian Embassy in Berlin and Australian-based colleagues to deliver the range of government services to the public.

This role is varied and dynamic and will include leading on the provision of high-quality passport services, including processing new passport applications, registering lost or stolen passports, issuing emergency passports, and detecting passport fraud. Consular support to Australian citizens and permanent residents includes assistance with welfare issues, whereabouts enquiries, arrest or detention matters and medical emergencies, in accordance with the Australian Consular Services Charter and relevant policies and protocols.

As a client service role within the Consulate-General, it is one of the most publicly scrutinised positions. The role may involve encounters with difficult or challenging clients and stressful situations. From time to time, out-of-hours duty will be required.

Successful applicants need to demonstrate a high level of ethics, discretion, tact and diplomacy. Excellent communication skills and the ability to set priorities are necessary attributes to accomplish tasks in a demanding and dynamic operating environment.

Duties include

• Processing applications for Australian passports, including conducting interviews and processing travel documents in accordance with Australian legislation and within processing guidelines and standards.
• Providing informative and accurate responses to Australian passport enquiries via phone, email and counter enquiries.
• Performing legalisation (notary) acts for Australian citizens for use in Australia or Germany.
• Providing consular support and services to Australian citizens who have been imprisoned, hospitalised, are financially destitute, and in cases of death of citizens abroad. Timely reporting of consular activities with a high attention to detail.
• Assisting with accurate reporting, filing, archiving and statistics on activities, including a yearly review.
• Assisting Australian Citizens in Australian State and Federal Elections where required.
• Maintaining after-hours consular contact information and relationships required to respond to passport and consular cases.
• Supporting crisis or emergency situations impacting Australian citizens in Germany. Note: Crisis or emergency work may require duties to be performed outside of regular business hours from time to time. Travel at short notice may also be required to respond to major emergencies or crises within the consular district.
• Developing productive working relationships with relevant German entities. Engaging with the Embassy and a range of German and Australian Government officials to support the effective and efficient operations of the Consulate-General.
• Complying with Austrade policies and procedures, delegations, and relevant Australian legislation and regulations.

The role may evolve during the course of your employment, and you may be required to perform other duties aligned to your skills and capabilities to deliver on Consulate-General priorities which may change over time. Appropriate training and support will be provided.

For more detailed information please view the Job Information Pack.

While we are aware people will utilise AI tools to assist with job applications, we need to see the candidate’s authentic responses to help us make a true assessment of the applicants applying.

Eligibility

To be eligible for consideration and appointment you must have:

• Work Authorisation - to be eligible for employment with Austrade in Germany, candidates must be legally authorised to live and work in Germany at the time of appointment.
• Language - the successful candidate must be a highly motivated team member, fluent in written and spoken English and German.
• Pre-employment checks - your suitability for employment will be assessed through a pre-employment screening process.

Closing date

Applications close at 11.30PM Wednesday, 18 February 2026 (Central European Time). Only candidates who complete their application in Austrade’s online recruitment system will be considered. Email applications cannot be accepted.

This is a locally-engaged position governed by Austrade’s Overseas Engaged Employees terms and conditions of employment and Germany labour law. Candidates must currently have the right to live and legally work in Germany. Austrade will not be able to provide any sponsorship letter nor be involved in the work visa application process.