Payment Operations Specialist (m/f/d)

Stellenbeschreibung:

Explore a new world of possibilities

HomeToGo is Europe’s leading vacation rental group with the vision of unlocking better stays. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - join us!

Your future contribution

We are seeking a detail-oriented Payment Operations Specialist to join our team. In this role, you will support the day-to-day execution of payment operations, ensuring seamless transactions across multiple markets, payment service providers (PSPs), and currencies. You will work closely with internal teams to help resolve payment issues, support new feature rollouts, and improve operational workflows.

How you’ll add value

Support daily payment operations across multiple PSPs, currencies, brands, and markets.
Support efforts to streamline workflows and assist in the automation of reconciliation processes.
Monitor and support fraud detection processes; collaborate with fraud prevention teams/tools to mitigate risks.
Help manage and document chargeback disputes, contributing to maintaining chargeback ratios within acceptable thresholds.
Collaborate with Product, Engineering, Customer Support, and Finance teams by:
- Investigating and resolving day-to-day payment issues raised by internal teams or customers.
- Providing input to improve payment flows, policies, and customer experience.
- Testing and validating new payment features or system enhancements.
- Ensuring operational readiness for new payment methods, PSP integrations, and process changes.
Maintain and update documentation, knowledge articles, and process guidelines for payment operations.

You’ll be successful in this role if you

Bachelor’s degree in Business, Finance, Economics, or related field, or equivalent experience.
1–3 years of experience in payment operations, financial operations, or related fields (preferably in fintech, e-commerce, or online marketplaces).
Familiarity with PSPs, payment gateways, and card processing.
Strong analytical and problem-solving skills with attention to detail.
Basic understanding of fraud prevention and chargeback processes.
Proficiency with Excel/Google Sheets and payment dashboards.
Strong communication and collaboration skills to work with cross-functional teams.

What we offer

Flexible hybrid work: Work remotely up to 50% of the year, including up to 63 days of "work from anywhere" within the EU and UK.*
Competitive compensation: Market-aligned salary plus stock options for eligible roles.
Generous time off: 27 vacation days to start, increasing with tenure to up to 32 days.
Dog-friendly offices: Bring your four-legged friend along – our offices welcome well-behaved dogs.
Relocation & visa support: Full visa sponsorship and relocation support for international hires joining our Berlin office.*
Growth & development: German classes, masterclasses, and cross-team mentoring.
Commuter & mobility perks: Monthly subsidy for the Deutschland-Ticket and tax-advantaged bike leasing via salary conversion.
Wellbeing & fitness: Mental health support resources and subsidized sports memberships.
Travel & lifestyle perks: Exclusive discounts via HomeToGo_Friends, Travel Industry Card deals, and 20% off Union Berlin fan gear.
Climate responsibility: We practice responsible stewardship daily and embed ESG at the heart of our operations, while collaborating with Plan A to stay accountable for our carbon footprint and environmental impact.
AI-first culture: Leverage a world-class AI ecosystem with Google Enterprise+, Slack AI, and SOTA model access via Copilot, Claude or LiteLLM. By using our custom agents for automation and knowledge management, you’ll become a first-class adopter of the AI workflows defining industry best practices.