People and Culture Operations Manager

Stellenbeschreibung:

About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company’s solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back‑office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast‑growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages.

Learn more at: telusdigital.com

Are you a strategic operational leader with a passion for people processes and cross‑functional collaboration? Do you thrive in creating seamless People & Culture operations that enable business success? Then this is your opportunity!

Your Mission:

As People and Culture Operations Manager (m/f/d), you’ll lead the operational backbone of our HR function for TELUS Digital Germany. You’ll manage a dedicated team responsible for all pre‑payroll activities, employee lifecycle administration, and HR operations coordination. Together with your team, you’ll ensure that contracts, corrections, absences, and employee data flow seamlessly to enable accurate payroll processing and exceptional employee experiences.

Your Tasks - Here’s Where You Can Make a Difference:

Team Leadership & Development:

Lead, mentor, and develop a team of P&C Operations specialists
Foster a culture of continuous improvement, collaboration, and service excellence
Manage team capacity, workload distribution, and performance management

HR Operations Management:

Oversee end‑to‑end employee lifecycle administration including onboarding, contract management, changes, and offboarding
Manage employee data accuracy across all HR systems (Workday, DATEV interface)
Ensure timely processing of corrections, amendments, and employee status changes
Coordinate sick leave imports, absence management, and time tracking processes
Prepare and deliver comprehensive reports to the Payroll team for salary processing

Process Optimization & Compliance:

Develop, implement, and harmonize HR operational processes across German entities
Ensure full compliance with German labor law, works council agreements, and data protection regulations (DSGVO)
Establish and maintain SLAs for ticket resolution and operational deliverables
Drive digitalization and automation initiatives to improve operational efficiency

Stakeholder Management & Collaboration:

Act as primary operational partner to the Payroll Manager, ensuring seamless handover of payroll‑relevant data
Collaborate with Talent Acquisition, Employee Relations, Benefits, and other HR teams
Serve as point of contact for employee inquiries related to contracts, absences, and HR documentation
Partner with IT and system administrators to optimize HR technology stack
Coordinate with works councils and employee representatives as needed

Quality Assurance & Reporting:

Implement quality control measures to ensure data accuracy and completeness
Monitor operational KPIs and provide regular reporting to HR leadership
Conduct audits of employee files and HR documentation
Manage escalations and resolve complex operational issues

What You Bring - Your Qualifications:

Experience & Education:

Minimum 3 years of experience in a management position
Proven track record in managing teams and driving operational excellence
Experience in BPO, shared services, or multi‑entity environments is highly desirable

Technical Knowledge:

Strong knowledge of German labor law, employment contracts, and compliance requirements
Familiarity with P&C processes and workflow
Proficiency in HRIS platforms; Workday experience strongly preferred
Experience with Google Workspace and ticketing systems is a plus
Advanced Excel/Google Sheets skills for reporting and data analysis

Core Competencies:

Exceptional organizational and project management skills
Strong analytical and problem‑solving abilities with attention to detail
Process‑oriented mindset with ability to identify improvement opportunities
Excellent communication skills in German (B2) and English (business fluent)
Ability to work under pressure, manage multiple priorities, and meet tight deadlines
Service‑oriented approach with strong stakeholder management skills