Personal Shopping & Client Relations Manager (f/m/d)

To support our Personal Shopping team we are searching for a Personal Shopping & Client Relations Manager (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

• Act as the point of contact and ambassador to Mytheresa’s top clients
• Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
• Create and implement new selling ideas to ensure sales targets are met
• Drive and participate in all acquisition opportunities
• Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
• Responsible for the Pre-Reservation four times a year
• Responsible to update the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

WHO YOU ARE

• 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
• Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality
• Love for fashion and technology
• Enthusiastic, innovative and creative
• Sales-driven
• Tech savvy
• Great communicator
• Organized and detail oriented
• Fluent in written and spoken German and English (fluency in other languages is a plus)

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan