Principal Client Value Partner

Overview

Celonis is a global leader in Process Intelligence technology and a fast-growing SaaS firm. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes. The Principal Client Value Partner is the strategic and technical North Star for one of our largest enterprise accounts. You are a hybrid: a technical heavyweight who understands near real-time data pipelines and GenAI architecture, and a strategic advisor who can translate those concepts into measurable business value for the C-suite. As the Single Threaded Lead for this account, you will orchestrate internal teams, guide the customer's technical strategy, and ensure the Celonis platform serves as the secure, intelligent core of their business transformation.

Responsibilities

• Executive Advisory: Act as the trusted advisor to CIOs and CFOs. Translate complex technical designs into strategic business outcomes and ROI.
• Data Architecture Strategy: Advise on high-performance, near real-time data ingestion strategies (e.g., streaming APIs, Kafka, micro-batching) to ensure the Celonis platform has the right data at the right time.
• Enterprise AI & Governance: Architect secure, enterprise-grade AI solutions. Champion the Celonis Process Knowledge Graph to ground AI (via RAG) and ensure strict data governance, sanitization, and security.
• Engagement Leadership: Mobilize and direct a multidisciplinary team of Applied AI engineers and Data Scientists. Bridge the customer and Celonis Product/Engineering to clear complex technical blockers.

What You Bring

• Experience: Principal-level experience in a client-facing, technical role (e.g., Solutions Architecture, Field CTO, Technical Account Management or technically-savvy Engagement or Client Success roles).
• Data Integration: Strong conceptual and architectural understanding of modern data pipelines, including standard batch loads vs. near real-time streaming (Kafka, APIs).
• AI Architecture: Solid grasp of how to securely deploy Generative AI in the enterprise. You understand Retrieval-Augmented Generation (RAG), private model hosting (Azure OpenAI, AWS Bedrock), and data masking.
• Enterprise Architecture: Conceptual understanding of the modern enterprise stack (some previous hands-on experience with SAP could come handy).
• Executive Presence: Exceptional ability to untangle complex technical challenges and present clear, actionable roadmaps to non-technical executives.
• Language: Strong proficiency in German is required.
• Preferred: Deep domain expertise in the Retail industry.

MaxSuccess Exclusive Benefits & Impact

• Strategic Sponsorship: Partnership with a Celonis Executive Sponsor to drive enterprise-wide adoption.
• Premier Engineering Access: Direct line to Celonis Feature Teams for early access to new releases (Alpha/Beta programs).
• Enterprise Scaling: Accountability for the long-term success of some of the world’s largest business transformation projects.

What Celonis Can Offer You

• Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
• Accelerate Your Growth: Clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
• Benefit Highlights: Generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and more.
• Well-being & Belonging: Gym subsidies, counseling, well-being programs, and inclusion initiatives.
• Impact & Culture: Be part of a company driven by values: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
• Global Collaboration: Join a dynamic, international team of talented individuals.
• Empowered Environment: Contribute your ideas in an open culture with autonomous teams.