Process System Operations and Maintenance Supervisor

Responsibilities

1. Requirements Analysis:

• Gain an in-depth understanding of client needs, collect and analyze pain points and requirements in processes and systems.
• Communicate and engage with clients, draft requirements analysis reports, and provide a basis for designing subsequent solutions.

2. Solution Design:

• Design digital and intelligent solutions based on client needs, including but not limited to big data analytics, artificial intelligence applications, IoT integration, and cloud computing platforms.
• Develop detailed implementation plans, including technical architecture, system integration, data management, and security strategies.

Daily Process and System Operations and Maintenance

• Oversee internal SAP SD and systems related to demand-to-invoicing projects, including requirements analysis, system configuration based on needs, testing, and go-live support.
• Manage daily operations and maintenance of SAP SD and other sales-related systems, including addressing user inquiries, handling simple requests, and resolving bugs.
• Process Optimization and Improvement: Collaborate closely with various departments to review existing processes, identify bottlenecks and shortcomings, and propose improvement solutions.

Requirements

1. Educational Background:

• Bachelor’s degree or higher in Computer Science, Software Engineering, Information Management, Data Science, Industrial Engineering, or related fields.

2. Work Experience:

• At least 3 years of experience in consulting, implementation, or operational support for the ERP-SD module, with experience in at least 2 full ERP project lifecycles.
• Preference given to candidates with successful experience in implementing digital and intelligent projects related to order management.

3. Professional Skills:

• Familiarity with all stages and processes of the order management chain in manufacturing, with the ability to identify and resolve pain points and issues at each stage.
• Strong project management skills, familiarity with project management methodologies and tools (e.g., PMP, PRINCE2).
• Proficiency in office software such as VISIO, XMIND, PPT, and Excel.
• Can use English and local language as working language, Chinese is plus.

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